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Genesys - Deactivate Users in Queue

This is a step-by-step guide for Google Chrome

By Dominic Gossa

By using this guide, you can deactivate Agents from a specific Queue without having to remove their skills and queue assignments. You need business user rights (manager), to be able to open queue performance.

1
Click on "Queue Performance"
Step #1: Click on "Queue Performance"
2
Click on "Q"
Step #2: Click on "Q"
3
Type "sd_"
4
Click on "V_D_PROD_I_zu_SD_Queue"
Step #4: Click on "V_D_PROD_I_zu_SD_Queue"
5
Click on "☐ V_D_PROD_I_zu_SD_Queue"
Step #5: Click on "☐ V_D_PROD_I_zu_SD_Queue"
6
Click on "Activity"
Step #6: Click on "Activity"
7
Click here
Step #7: Click here
8
Click on "Deactivate"
Step #8: Click on "Deactivate"
9
Click on "Reload"
Step #9: Click on "Reload"
10
Click on "2 inactive agents"
Step #10: Click on "2 inactive agents"
11
Click here
Step #11: Click here
12
Drag here
Step #12: Drag here
13
Click here
Step #13: Click here
14
Click on "Activate"
Step #14: Click on "Activate"
15
Click on "Reload"
Step #15: Click on "Reload"

Genesys - Deactivate Users in Queue