Genesys - Deactivate Users in Queue
This is a step-by-step guide for Google Chrome
By Dominic Gossa
By using this guide, you can deactivate Agents from a specific Queue without having to remove their skills and queue assignments. You need business user rights (manager), to be able to open queue performance.
1
Click on "Queue Performance"
2
Click on "Q"
3
Type "sd_"
4
Click on "V_D_PROD_I_zu_SD_Queue"
5
Click on "☐ V_D_PROD_I_zu_SD_Queue"
6
Click on "Activity"
7
Click here
8
Click on "Deactivate"
9
Click on "Reload"
10
Click on "2 inactive agents"
11
Click here
12
Drag here
13
Click here
14
Click on "Activate"
15
Click on "Reload"
