Genesys - Deactivate Users in Queue

This is a step-by-step guide for Google Chrome

08 Apr 2025 By Dominic Gossa

By using this guide, you can deactivate Agents from a specific Queue without having to remove their skills and queue assignments. You need business user rights (manager), to be able to open queue performance.

Step #1: Click on "Queue Performance" — Click on "Queue Performance"

Step #2: Click on "Q" — Click on "Q"

3

Type "sd_"

Step #4: Click on "V_D_PROD_I_zu_SD_Queue" — Click on "V_D_PROD_I_zu_SD_Queue"

Step #5: Click on "☐ V_D_PROD_I_zu_SD_Queue" — Click on "☐ V_D_PROD_I_zu_SD_Queue"

Step #6: Click on "Activity" — Click on "Activity"

Step #7: Click here — Click here

Step #8: Click on "Deactivate" — Click on "Deactivate"

Step #9: Click on "Reload" — Click on "Reload"

Step #10: Click on "2 inactive agents" — Click on "2 inactive agents"

Step #11: Click here — Click here

Step #12: Drag here — Drag here

Step #13: Click here — Click here

Step #14: Click on "Activate" — Click on "Activate"

Step #15: Click on "Reload" — Click on "Reload"