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Genesys - Activating/Deactivating Queues on Agent Level

This is a step-by-step guide for Google Chrome

By Dominic Gossa

By using this guide, you can deactivate Agents from a specific Queue without having to remove their skills and queue assignments. You need business user rights (manager), to be able to open agent performance report.

1
Click on "Agent Performance"
Step #1: Click on "Agent Performance"
2
Click on "search"
Step #2: Click on "search"
3
Type "dominic gossa "
4
Click here
Step #4: Click here
5
Click on "Dominic Gossa"
Step #5: Click on "Dominic Gossa"
6
Click here
Step #6: Click here
7
Click on "V_A_PROD_Profi_WhatsApp_Queue"
Step #7: Click on "V_A_PROD_Profi_WhatsApp_Queue"
8
Click on "Update"
Step #8: Click on "Update"

Genesys - Activating/Deactivating Queues on Agent Level