Genesys - Activating/Deactivating Queues on Agent Level
This is a step-by-step guide for Google Chrome
By Dominic Gossa
By using this guide, you can deactivate Agents from a specific Queue without having to remove their skills and queue assignments. You need business user rights (manager), to be able to open agent performance report.
1
Click on "Agent Performance"
2
Click on "search"
3
Type "dominic gossa "
4
Click here
5
Click on "Dominic Gossa"
6
Click here
7
Click on "V_A_PROD_Profi_WhatsApp_Queue"
8
Click on "Update"
