Genesys - How to adjust After Call Work on Queue Level

Genesys - How to adjust After Call Work on Queue Level

This is a step-by-step guide for Google Chrome

June 24, 2025 By Dominic Gossa

Step #1: Click on "Admin" — Click on "Admin"

Step #2: Click on "Queues" — Click on "Queues"

Step #3: Click here — Click here

Step #4: Click on "V_CH_PROD" — Click on "V_CH_PROD"

Step #5: Click on "V_CH_PROD_Kampagnen_D" — Click on "V_CH_PROD_Kampagnen_D"

Step #6: Double-click here — Double-click here

Step #7: Double-click on "Seconds" — Double-click on "Seconds"