partial delivary for prepaid order
Once a customer places an order, it appears on the Dashboard. From there, the order is assigned to an available rider—for example, Rider2, who is currently online. After selecting the rider, the dispatcher clicks on “Submit” to assign the order. Once Rider2 checks in, he receives a delivery notification on his app and proceeds to accept the order. He then picks up the items, starts his bike, and heads out for delivery. Upon reaching the delivery location, he checks the items and discovers that one item is missing. On the piece review screen, he updates the quantity of the missing item accordingly and proceeds to the next step. The system then asks for a reason for the quantity change. The rider selects the appropriate option—in this case, “Missing Item”—and clicks on “NEXT”. As part of the verification process, the rider is prompted to take a photo of the delivered items, which he does by clicking the camera options provided, followed by another “NEXT”. Once the verification photo is taken, the rider proceeds to complete the delivery and returns to the hub. However, since this is a prepaid order and an item was missing, the system temporarily marks the rider as ineligible for further order assignments due to the unsettled delivery discrepancy. The rider then files a complaint with the manager. The manager logs into the dashboard, navigates to “Finance Operations”, and initiates rider reconciliation, which is the process of settling balances between the company and the rider. The manager selects the concerned rider by typing "rider" into the search field, then clicks on “Consignment Balance.” After selecting the appropriate order number, the manager proceeds with the reconciliation. Once this process is completed, the system automatically initiates a refund for the missing item to the customer’s original payment method. The rider is now marked as eligible again and can proceed to take on new deliveries. This completes the partial delivery workflow for a prepaid order.
By bhargav nelluri
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once the order was placed by customer the order goes to the Dashboard.
Here we assign the order to available rider.
Here we assign the order to available rider.
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select the rider
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The rider2 is online,So we assign the order to him.
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Click on "Submit"
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After the rider check in he will get notification of delivary .
There he accepts the order .
There he accepts the order .
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After taking the order he goes and starts the bike.
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He reached the gate.
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He proceed to deliver the items.
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After he reach the delivary point ,He checks the items and find that an item is missing.
Then in piece review screen he decreses the quantity of items that are missing.
Then in piece review screen he decreses the quantity of items that are missing.
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he goes to another step.
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he will proceed.
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Here the system provides some options for why he decreses the quantity of items ,
there he check for that specific option .
In this case it is missing item so he click missing item option
there he check for that specific option .
In this case it is missing item so he click missing item option
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Click on "NEXT"
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We have to take a picture of items for verification purpose.
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After taking the picture the rider can deliver the items to the customer.
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The rider can go back to the hub.
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After completing the delivery, the rider receives a message indicating ineligibility
for order allocation due to missing item costs.
The rider then files a complaint with the manager.
for order allocation due to missing item costs.
The rider then files a complaint with the manager.
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The manager accesses financial options on the dashboard and proceeds to rider
reconciliation.
reconciliation.
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Click on "Finance Operations"
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Rider reconciliation refers to settling the account between the rider and the company.
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He selects the rider who filed the complaint.
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Click here
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Click on "Consignment Balance"
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After selecting the rider, the manager checks the consignment balance.
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he selects the order.
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Selects the order number, and proceeds with reconciling.
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Once rider reconciliation is complete, the difference amount is settled in the system.
the system automaticallly starts an refund of the difference amount .
After this, the rider can proceed with another delivery.
the system automaticallly starts an refund of the difference amount .
After this, the rider can proceed with another delivery.
