How to Add an ISA Top-Up via a Service Case

Learn how to record a product top-up recommendation via a service case, accept the proposal, and create the draft implementation plan.

May 22, 2026 By Elliott Potter

Adding a top-up to an existing client plan through a service case involves creating a recommendation, attaching the top-up details to an active policy, and accepting the proposal to move it into implementation. Follow these steps to log a top-up and generate the corresponding draft.

1. Create the Recommendation

Step #1: Click Open on the relevant service case — Click Open on the relevant service case

in your client's dashboard. 2.

Step #2: Navigate to the Advice tab — Navigate to the Advice tab

. 3.

Step #3: Click the View Recommendations link — Click the View Recommendations link

. 4.

Step #4: Click + Add Recommendation — Click + Add Recommendation

. 5.

5

Enter a clear name for the recommendation

(for example, "ISA Top-Up - £10,000"). 6.

Step #6: Select the Category for the product — Select the Category for the product

(e.g., ISA). 7.

Step #7: Choose ISA Top Up from the Subcategory dropdown — Choose ISA Top Up from the Subcategory dropdown

. 8.

Step #8: Click Save & Add Proposal — Click Save & Add Proposal

.

2. Configure the Proposal Details

Because you are topping up an existing plan, you need to map this proposal to the existing product rather than creating a new one.

Step #9: Select Existing product — Select Existing product

. 2.

Step #10: Choose the existing ISA account from the Product dropdown — Choose the existing ISA account from the Product dropdown

. 3.

Step #11: Set the Proposal Type to New Money — Set the Proposal Type to New Money

. 4.

Step #12: Select Lump Sum as the contribution type — Select Lump Sum as the contribution type

under the New Contributions/Premiums section. 5.

13

Enter the new money amount

. 6.

Step #14: Click Add — Click Add

to stage the contribution. 7.

Step #15: Click Save & Close — Click Save & Close

.

3. Accept the Recommendation

You can review the recommendation details at any time by clicking the pencil icon before moving forward.

Step #16: Click Accept — Click Accept

on the recommendation line item to change its status from active to accepted. 2.

Step #17: Click Yes — Click Yes

to confirm.

4. Implement the Top-Up

Now that the advice is accepted, you can action the implementation to make the draft top-up live in the background.

Step #18: Navigate to the Implementation tab — Navigate to the Implementation tab

in your workflow. 2.

Step #19: Click Action — Click Action

next to the accepted top-up case. 3.

Step #20: Select New Business - Investments for the Advice Type — Select New Business - Investments for the Advice Type

. 4.

Step #21: Select your initial fee model — Select your initial fee model

from the dropdown.

Only apply initial fees at this stage. Any ongoing fees must exclusively be applied to the master plan.

Step #22: Click Create — Click Create

.

5. Verify the Draft Plan

Once created, you can verify that the system successfully generated the top-up draft attached to the client's master plan.

Step #23: Open the resulting implementation record — Open the resulting implementation record

or go directly to the client's plans. 2.

Step #24: Click the relevant plan number — Click the relevant plan number

to open its details. 3.

Step #25: Navigate to the Top Ups tab — Navigate to the Top Ups tab

to confirm your new top-up exists and is currently in a "Draft" status.

How to Add an ISA Top-Up via a Service Case