How to Add Users and Assign Access Credentials

Learn how to add new users, capture unprinted access card details, and assign credentials in the QxControl access management system.

July 28, 2026 By Tanner Nack

This guide explains how to add new personnel to the QxControl system and assign them access credentials. By completing this, you will ensure users can successfully authenticate and unlock designated doors using physical cards or mobile devices.

This guide applies to security administrators or facility managers responsible for onboarding new employees and issuing building access credentials.

Capturing an Unmarked Credential

If a credential doesn't have the site code and ID printed on it, you must scan it to capture its details. If you already know the site code and ID, you can skip this section and go straight to creating the user.

Navigate to QxControl.

Instruct the person to scan their unassigned card at a designated door reader.

Step #2: Click Doors in the left navigation menu. — Click **Doors** in the left navigation menu.

Step #3: Select the door where the card was just scanned. — Select the door where the card was just scanned.

Wait for the door's recent events to load. If no events are found, you may need to scan the card again.

Step #4: Locate the "Access not found" event for the scanned card and click on the card number to copy it. — Locate the "Access not found" event for the scanned card and click on the card number to copy it.

Creating the User Profile

Step #5: Click People in the left navigation menu. — Click **People** in the left navigation menu.

Step #6: Click Create Person. — Click **Create Person**.

Step #7: Select the user's location from the Place dropdown menu. — Select the user's location from the **Place** dropdown menu.

Enter the user's first and last name.

Email and other personal information fields are optional. Leaving them blank will not affect access.

Step #9: Click Add Groups in the Groups section. — Click **Add Groups** in the Groups section.

Step #10: Select the appropriate group (e.g., Employee) to grant building access permissions. — Select the appropriate group (e.g., **Employee**) to grant building access permissions.

Step #11: Scroll to the bottom of the form and click Add Credential. — Scroll to the bottom of the form and click **Add Credential**.

Step #12: Right-click in the Site Code field and paste the copied card value. — Right-click in the **Site Code** field and paste the copied card value.

The system automatically separates the pasted value into the correct site code and card number.

By default, the credential activates today and expires far in the future. You can adjust the activation or expiration dates if you are issuing a temporary credential.

Click Create Person to save the profile.

Verifying Access and Adding Details

Step #14: Click People to view your list of users. — Click **People** to view your list of users.

Select the user you just created to view their profile.

Have the user scan their newly assigned badge at a door. The "Recent Events" feed on their profile will now show an "Access Granted" event.

Click Edit Person to upload a profile picture or add additional credentials, such as a mobile Bluetooth credential.

Q: What should I do if the card has the site code and ID stamped on it?

A: You can skip the scanning step entirely. Simply read the site code and ID directly from the physical card and manually type them into the user's profile.

Q: Why aren't any events showing up for the door I selected?

A: If you see a "No events found" message, the door reader may not have registered the card swipe. You may need to scan the card again to populate the log.

Q: Is it mandatory to enter the user's email address?

A: No, email and other personal information fields are entirely optional and will not negatively affect the user's access if left blank.

Q: Can a single user use more than one type of credential?

A: Yes. You can add multiple credentials to a user's profile, allowing them to use both a physical card and a mobile Bluetooth credential simultaneously.

Q: How do I disable an active credential?

A: You can disable a user's credential by navigating to their profile's edit screen and adjusting the expiration date or directly disabling it.

Term	Definition
Site Code	A facility-specific identifier assigned to a batch of access cards, used in combination with a unique ID to authenticate entry.
Credential	A physical card, mobile device, or token that contains authentication data used to unlock secured doors.
Bluetooth Credential	A digital key stored on a user's mobile phone that communicates with a door reader via Bluetooth to grant access.

Term

Definition

Site Code

A facility-specific identifier assigned to a batch of access cards, used in combination with a unique ID to authenticate entry.

Credential

A physical card, mobile device, or token that contains authentication data used to unlock secured doors.

Bluetooth Credential

A digital key stored on a user's mobile phone that communicates with a door reader via Bluetooth to grant access.