Applying a Loyalty Account In Store

This is a How-To Guide on how to apply a guest's loyalty account in store. It is recommended that you start the guest interaction by asking them if they have currently have a Thompson Table Rewards account. The steps in this guide are applicable to a regular POS or handheld.

By Wendy

Let's get started

You can enter a guest's phone number before OR after you start the check and add menu items.

1
Select the Rewards button.
Step #1: Select the Rewards button.
2
Select the Look Up Customer button.
Step #2: Select the Look Up Customer button.
3
Click the Lookup button. *THIS STEP IS VERY IMPORTANT*
You need to select this second "Lookup" button in order to access our current Olo Loyalty guest database.
Step #3: Click the Lookup button. *THIS STEP IS VERY IMPORTANT*You need to select this second "Lookup" button in order to access our current Olo Loyalty guest database.

4
Type the guest's phone number into the field.
5
Click the Go button.
Step #5: Click the Go button.
6
Highlight the guest account. Click the Done button.
Step #6: Highlight the guest account. Click the Done button.
7
If the guest has any applicable* rewards, they will show up on the next screen with a blue "Redeem" button.
Step #7: If the guest has any applicable* rewards, they will show up on the next screen with a blue "Redeem" button.

*PLEASE NOTE:  If the rewards listed appear greyed out, this means the check has not met the requirements to redeem rewards. It may be due to one of the following reasons: 

  1. There are no applicable rewards available for the current check. 

  2. The check does not meet the requirements for reward redemption.

  3. The guest is still a Starter Member and must complete their registrations before redeeming rewards. If this is the case, they can complete their registration by visiting: my.spendgo.com/thompsonrestaurants to finish signing up with their mobile number.