Assign Delivery Drivers and Manage Routes on Reservety

Learn how to assign delivery drivers to orders, optimize routing, and manage statuses using the Reservety dashboard and Delivery Driver app.

June 17, 2026 By Reservety

This guide explains how to assign delivery drivers to existing orders, optimize delivery routes, and track order statuses in real-time.

By completing this, you ensure timely deliveries and seamless synchronization between your rental system and the mobile app.

This applies to dispatchers and store managers responsible for logistics and order fulfillment. You will use this workflow to manage delivery schedules and coordinate with drivers.

To assign delivery drivers to existing orders, navigate to the main bookings view.

Step #1: Click Bookings in the left navigation menu. — Click **Bookings** in the left navigation menu.

Step #2: Click Orders. — Click **Orders**.

Orders in a "Processing" status need to be assigned to drivers. You can assign drivers directly from the main view or use the interactive Orders Routing map.

Method 1: Direct Assignment from Orders List

Step #3: Check the box next to the order you want to assign a driver to. — Check the box next to the order you want to assign a driver to.

Step #4: Click the Bulk actions dropdown menu. — Click the **Bulk actions** dropdown menu.

Step #5: Select Assign a driver to orders. — Select **Assign a driver to orders**.

Step #6: Click the driver selection dropdown menu. — Click the driver selection dropdown menu.

Step #7: Select your targeted driver (e.g., driver2) to apply the assignment. — Select your targeted driver (e.g., driver2) to apply the assignment.

Method 2: Interactive Orders Routing

To view delivery time estimates and geographic data, use the Orders Routing interface.

Step #8: Check the box next to the first order to assign. — Check the box next to the first order to assign.

Step #9: Check the box next to the second order. — Check the box next to the second order.

Step #10: Click Orders Routing. — Click **Orders Routing**.

This view displays a route map with destination points, showing exactly how long it will take to deliver to each location.

Step #11: Click the down arrow in the top right corner of the sidebar location card to view time estimates. — Click the down arrow in the top right corner of the sidebar location card to view time estimates.

Step #12: Click the driver dropdown menu for the first location, which currently reads "No Driver". — Click the driver dropdown menu for the first location, which currently reads "No Driver".

Step #13: Select the desired driver from the dropdown menu. — Select the desired driver from the dropdown menu.

Step #14: Click Change Driver to commit the assignment. — Click **Change Driver** to commit the assignment.

Step #15: Click OK on the browser confirmation modal. — Click OK on the browser confirmation modal.

Step #16: Click the driver dropdown menu for the second order location. — Click the driver dropdown menu for the second order location.

Step #17: Select the same driver from the dropdown menu. — Select the same driver from the dropdown menu.

Step #18: Click the driver's name to confirm the choice. — Click the driver's name to confirm the choice.

Step #19: Click OK to clear the prompt. — Click OK to clear the prompt.

Log into the Delivery Driver App

Drivers use their mobile devices to view orders and log statuses.

Step #20: Open the Delivery Driver application and click Get started. — Open the Delivery Driver application and click **Get started**.

Step #21: Click Login. — Click **Login**.

The home screen displays the total count of assigned orders under the Draft card.

Step #22: Click the Draft orders card to view your assignments. — Click the **Draft** orders card to view your assignments.

Step #23: Click the checkbox next to the orders. — Click the checkbox next to the orders.

Once selected, the driver marks the orders as "Out for Delivery". Doing this automatically synchronizes the status back to the main rental dashboard.

Step #24: Navigate back to the main management dashboard and click Bookings. — Navigate back to the main management dashboard and click **Bookings**.

Step #25: Click Orders to verify the statuses have changed to "Out for Delivery". — Click **Orders** to verify the statuses have changed to "Out for Delivery".

Add a New Delivery Driver

You can expand your team by creating new driver profiles from the main dashboard.

Step #26: Click Apps in the main sidebar. — Click **Apps** in the main sidebar.

Step #27: Click Delivery Drivers. — Click **Delivery Drivers**.

Step #28: Click Add new driver. — Click **Add new driver**.

Step #29: Fill out all the necessary steps to finalize. — Fill out all the necessary steps to finalize.

Optimize Routes and Complete Deliveries

Step #30: In the Delivery Driver app, click the Out for Delivery status card to view active routes. — In the Delivery Driver app, click the **Out for Delivery** status card to view active routes.

Step #31: Click Order details to view navigation instructions from your business address to the customer. — Click **Order details** to view navigation instructions from your business address to the customer.

You can click the WhatsApp button to contact the customer directly regarding their delivery.

Step #32: Click the Back arrow to return to your order list. — Click the **Back** arrow to return to your order list.

If you have multiple drop-offs, optimize your driving path before starting.

Step #33: Select all orders and click the Optimize Route button. — Select all orders and click the **Optimize Route** button.

Step #34: Click View Route to check the newly organized, fastest sequence. — Click **View Route** to check the newly organized, fastest sequence.

Step #35: Click the back button to return to the list. — Click the back button to return to the list.

Step #36: Click on the first order in your updated itinerary. — Click on the first order in your updated itinerary.

Step #37: Click Start Delivery. — Click **Start Delivery**.

Once a delivery is started, you must select its final outcome. Review the available actions:

Delivery Action	Purpose
Prepare Delivery	Indicates the driver is gathering the items before starting transit.
Deliver It	Marks the delivery as successfully completed and dropped off to the customer.
Not Deliver It	Marks the delivery as failed or canceled if the drop-off was unsuccessful.

Step #38: Click Delivered once the order reaches the customer. — Click **Delivered** once the order reaches the customer.

Step #39: Select Delivered to the customer from the completion options. — Select **Delivered to the customer** from the completion options.

Step #40: Click Done to log the outcome. — Click **Done** to log the outcome.

Step #41: Click Ok to confirm the action. — Click Ok to confirm the action.

Step #42: Click Drive to the next delivery to continue servicing the remaining items. — Click **Drive to the next delivery** to continue servicing the remaining items.

As drivers complete these steps, statuses update in real-time.

Step #43: In the main dashboard, click Bookings. — In the main dashboard, click **Bookings**.

Step #44: Click Orders and view order status. — Click **Orders and view order status**.

The system automatically marks the completed order status as "Sent" to reflect the successful delivery.

Q: How do order statuses update once a driver leaves for delivery?

A: When a driver marks items as "Out for Delivery" in their mobile app, the order status in the main dashboard automatically updates to reflect the change.

Q: How do I calculate the most efficient route for multiple deliveries?

A: In the Delivery Driver app, select all your pending orders and click "Optimize Route". The system calculates the fastest sequence and provides an organized itinerary.

Q: Can drivers contact customers directly from the app?

A: Yes. Drivers can call customers or send a WhatsApp message using the contact buttons found inside the Order Details view.

Term	Definition
Orders Routing	An interactive map view in the dashboard used to estimate driving times and visually assign drivers to geographic destinations.
Delivery Driver App	A mobile-friendly application that allows drivers to manage routes, track statuses, and coordinate drop-offs.
Optimize Route	A dispatching feature that calculates the fastest delivery sequence for a batch of pending orders based on geographic proximity.
Bulk Actions	A dashboard dropdown menu allowing dispatchers to apply changes, like driver assignments, to multiple orders simultaneously.