How to Browse, Search, and Restore Emails in MailStore

Learn how to log into MailStore Server, navigate your archived email folders, perform advanced searches, and restore messages to your active inbox.

July 21, 2026 By RYAN CHEUNG

This guide demonstrates how to access and manage your archived emails in the MailStore desktop client. By completing these steps, you will be able to navigate folder structures, search for specific records, and restore historical messages to your active inbox.

This workflow is intended for employees and IT administrators who need to recover deleted or older emails from the organization's MailStore archive.

Logging In

Enter your username (e.g., XXXXXXXXX@simatelex.com.hk) in the email field.

Step #2: Click the password text field. — Click the password text field.

Enter your password.

Step #4: Click Log In to authenticate your session. — Click **Log In** to authenticate your session.

Browsing the Archive

Step #5: In the left navigation pane, click your main archive folder to expand it. — In the left navigation pane, click your main archive folder to expand it.

Step #6: Click Sales Master to navigate deeper into the directory. — Click **Sales Master** to navigate deeper into the directory.

Step #7: Click the Sales Admin folder. — Click the **Sales Admin** folder.

Step #8: Click the Admin subfolder to view its archived contents. — Click the **Admin** subfolder to view its archived contents.

Step #9: Double-click an email in the list to open it in the preview pane for full viewing. — Double-click an email in the list to open it in the preview pane for full viewing.

Searching for an Email

If you cannot locate an email by browsing manually, use the search function.

Step #10: Click Advanced Search in the top toolbar. — Click **Advanced Search** in the top toolbar.

Step #11: Click the Search for: text field. — Click the **Search for:** text field.

Enter your search keyword (e.g., sales).

If a Server Login dialog box unexpectedly appears, your session may have timed out. Simply re-enter your credentials and click Log In to resume your search.

Step #13: Click Search to execute your query across the archive. — Click **Search** to execute your query across the archive.

Q: Why did a login prompt appear while I was searching?

A: MailStore sessions may time out if left idle. If prompted, simply re-enter your password and click Log In to re-authenticate and continue your search.

Term	Definition
MailStore Server	An email archiving software that securely stores historical emails while keeping them accessible to users.
Advanced Search	A robust feature allowing users to query archived emails using specific criteria like keywords, dates, or senders.

Browsing the Archive

Searching for an Email

If you cannot locate an email by browsing manually, use the search function.

Enter your search keyword (e.g., sales).

If a Server Login dialog box unexpectedly appears, your session may have timed out. Simply re-enter your credentials and click Log In to resume your search.

Term

Definition

MailStore Server

An email archiving software that securely stores historical emails while keeping them accessible to users.

Advanced Search

A robust feature allowing users to query archived emails using specific criteria like keywords, dates, or senders.