Building an AI Agent for Rent Direct: A Step-by-Step Guide

In this guide, we'll learn how to build an AI agent designed to function as a virtual receptionist for a vacation rental service. The process involves setting up the agent with a bilingual capability, allowing it to communicate in both English and Spanish. We'll explore how to configure the system prompt and upload relevant files to create a comprehensive knowledge base. Additionally, we'll look at selecting a voice for the agent and setting security parameters to control access. By the end, you'll be able to test the agent's functionality and ensure it meets the desired requirements.

Let's get started

Here's how we built an AI agent.

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Go to Blank Template.

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We're going to call it Rent Direct.

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All right, let's create the agent.

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We want our language to be both English and Spanish.

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Alright.

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Here is our greeting: "Hello, I'm Alex."

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Here, for our system prompt, I already have one prepared.

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That's right here. All right? I'll go through it slowly so you can read it. "You are an AI receptionist for Rent Direct Rocky Point premium vacation rental service." Okay. In Puerto Rico and the Islands. When we call, the agent should have all these instructions in the system prompt. Since we just placed these instructions in, we're going to click Save.

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All right. If we go down here, this is our knowledge base. This is the information we wanted to access.

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For example, go to "Add a File." I have two files ready here.

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I have rent-direct and rent-direct-spanish. We'll upload both of them. After uploading, click Save.

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Alright. Now, we can proceed. Let's go to Voice.

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Voice: This is where you can choose who you want.

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Oh, yes.

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We...

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All right, we're going to proceed with...

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Oh.

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We're going with Rachel, okay? Analyze, you don't really have to do anything here.

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Security: This allows you to set parameters so that only certain people can use it.

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Let's test this to see how it performs.

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Here, it gives us the option of English or Spanish.

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We will try the English version.

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Hey, can you tell me what properties you have available? I would like more details on the family cape. Can you give me the owner's phone number so I can contact them? The system accessed this prompt to do what it says here and also has access to a knowledge base with information in both Spanish and English.

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