Guide For Undelivered Orders.

14 Apr 2025 By bhargav nelluri

Once a customer places an order, it is immediately reflected on the dashboard for further processing. The operations team reviews the new order and proceeds to assign it to an available delivery rider. By clicking on the "Assign" button, the list of online riders is displayed—Rider1, being online and available, is selected. Once selected, the team clicks "Submit" to confirm the assignment. After receiving the order assignment, Rider1 checks in through the system, which then triggers a delivery notification on his device. He reviews and accepts the delivery task, starts his bike, and heads toward the pickup location. Upon reaching the gate, he prepares to deliver the items but first performs a mandatory item verification check. During this process, he discovers that some items in the order are missing or unavailable.

The system then directs the rider to the Piece Review screen, where he is allowed to adjust the quantity of items before proceeding. He reduces the count to reflect the missing items and clicks "NEXT" to continue. The system subsequently asks the rider to specify the reason for the quantity change. Among the available options, he selects "Missing Item" to accurately report the issue. After confirming the reason by clicking "NEXT," the system evaluates the situation and marks the order as undeliverable due to the absence of items. The rider is then required to select a reason for the delivery failure; in this case, he chooses "QC Consent Failed." Upon clicking "NEXT" once again, the system initiates a customer verification step. It prompts the rider to place a call to the customer to inform them of the situation. The rider proceeds to call, and once the customer answers, further instructions or resolution steps can be discussed, ensuring proper closure of the delivery task.

let get started...

Step #1: once the order was placed by customer the order goes to the Dashboard.Here we assign the order to available rider. — once the order was placed by customer the order goes to the Dashboard.
Here we assign the order to available rider.

Step #2: Click on "Assign" — Click on "Assign"

Step #3: select the rider — select the rider

Step #4: Click on "Submit" — Click on "Submit"

Step #5: After the rider check in he will get notification of delivary .There he accepts the order . — After the rider check in he will get notification of delivary .
There he accepts the order .

Step #6: After taking the order he goes and starts the bike. — After taking the order he goes and starts the bike.

Step #7: He reached the gate. — He reached the gate.

Step #8: He proceed to deliver the items. — He proceed to deliver the items.

Step #9: once he check the items that are present and find that they are empty.Then in piece review screen he decreses the quantity of items that are missing. — once he check the items that are present and find that they are empty.
Then in piece review screen he decreses the quantity of items that are missing.

Step #10: Click on "NEXT" — Click on "NEXT"

Step #11: Click on proceed. — Click on proceed.

Step #12: Here the system provides some options for why he decreses the quantity of items ,there he check for that specific option .In this case it is missing item so he click missing item option. — Here the system provides some options for why he decreses the quantity of items ,
there he check for that specific option .
In this case it is missing item so he click missing item option.

Step #13: Click on "NEXT" — Click on "NEXT"

Step #14: there is no items to delivary so the system takes it as undelivared. — there is no items to delivary so the system takes it as undelivared.

Step #15: the system asks the reason for the failure of the delivary and gives some options for the rider to select .Here in this case the option will be QC Consent Failed. — the system asks the reason for the failure of the delivary and gives some options for the
rider to select .Here in this case the option will be QC Consent Failed.

Step #17: For verification perpose the system asks the rider for call customer . — For verification perpose the system asks the rider for call customer .

Step #18: the rider call the customer .after the customer lifts the — the rider call the customer .after the customer lifts the