Configure Call Queue Wait Settings in RingCentral

Learn how to manage and configure wait settings for call queues in the RingCentral Admin Portal.

July 20, 2026 By Barry Finney

This guide explains how to configure wait settings for call queues in the RingCentral Admin Portal. By following these steps, you can optimize the caller experience and ensure wait times are handled efficiently.

This guide is intended for RingCentral administrators and IT managers responsible for phone system configurations. It is used when setting up new call queues or adjusting call handling behavior for existing departments.

Step #1: Click Phone System in the top navigation bar to access your organization's phone settings. — Click **Phone System** in the top navigation bar to access your organization's phone settings.

Step #2: In the left-hand sidebar, navigate to the Groups menu and click Call Queues. — In the left-hand sidebar, navigate to the **Groups** menu and click **Call Queues**.

Step #3: Select the call queue you want to configure, such as Reliant Main. — Select the call queue you want to configure, such as **Reliant Main**.

You can easily identify active and inactive queues by the checkmark or cross icons next to their names in the list.

Step #4: Under the Call Handling & Agents section, click Wait settings to expand the configuration options. — Under the **Call Handling & Agents** section, click **Wait settings** to expand the configuration options.

Once expanded, configure your wait settings as required. You can adjust how long a caller waits before being routed to a different destination or sent to voicemail.

Step #5: Click Save to apply your changes to the call queue. — Click **Save** to apply your changes to the call queue.

Term	Definition
Call Queue	A routing system that holds incoming calls in a line while they wait to be answered by the next available agent.
Call Handling	A set of rules defining how incoming calls are routed, transferred, or sent to voicemail.
Wait Settings	The specific rules determining what a caller experiences and how long they stay in a queue before being redirected.