How to Configure Prokeep Notification Sounds and Browser Permissions

Learn how to customize desktop alert sounds in Prokeep and properly configure Google Chrome site permissions so you never miss an incoming message.

June 9, 2026 By Danielle Yawgel

This guide walks you through customizing your desktop notification sounds in Prokeep and configuring the necessary browser permissions. Setting these up properly ensures you receive immediate audio and visual alerts for all incoming customer messages.

This workflow is relevant for any user who works out of the Prokeep web app and relies on desktop notifications to promptly answer inbound conversations during their shift.

Configure Prokeep Notification Sounds

Step #1: Click the Settings gear icon in the left-hand navigation menu. — Click the **Settings** gear icon in the left-hand navigation menu.

Step #2: Click on the Preferences tab. — Click on the **Preferences** tab.

Step #3: Navigate to the Notifications sub-menu. — Navigate to the **Notifications** sub-menu.

Step #4: Under the Desktop Notifications section, click the sound dropdown menu to select your preferred alert sound (such as Jingle, Blip, or Air Horn), verifying that you are able to hear the preview sound for each as you change between them. — Under the **Desktop Notifications** section, click the sound dropdown menu to select your preferred alert sound (such as Jingle, Blip, or Air Horn), **verifying that you are able to hear the preview sound for each** as you change between them.

If you are troubleshooting sounds not working correctly, swap from your currently selected sound to a different one and then back to whichever you plan on saving with, while also verifying you can hear the preview sound as you do this.

Step #5: Click Save to apply your changes. — Click **Save** to apply your changes.

Configure Google Chrome Permissions

For desktop notifications and sounds to trigger correctly, you must explicitly grant Google Chrome permission to allow them for the Prokeep website.

Step #6: Click the Site information icon (the tune or padlock symbol) located on the left side of your browser's address bar. — Click the **Site information** icon (the tune or padlock symbol) located on the left side of your browser's address bar.

Step #7: Open Site settings and manually update the permissions according to the table below for both sound and visual notifications. — Open **Site settings** and manually update the permissions according to the table below for both sound and visual notifications.

Permission	Required Setting
Sound	Allow
Pop-ups and redirects	Allow
Notifications	Allow

Step #8: Return to your active Prokeep browser tab and click Reload on the notification banner to apply the updated site settings. — Return to your active Prokeep browser tab and click **Reload** on the notification banner to apply the updated site settings.

Q: Why aren't my new notification sounds playing when I receive a message?

A: Your browser might be restricting audio from the website. Ensure the Sound permission is explicitly set to "Allow" in your Chrome site settings.

Q: Why am I not seeing pop-up banners on my screen for new alerts?

A: Browsers often block pop-ups by default to reduce spam. You need to open your site information settings and change both Pop-ups and redirects and Notifications to "Allow".

Term	Definition
Desktop Notifications	Visual banners that pop up on your computer screen to alert you of new activity, even when your browser is minimized.
Site Settings	Browser-level configurations that dictate what a specific website is allowed to access or perform on your computer.

Configure Prokeep Notification Sounds

Configure Google Chrome Permissions

For desktop notifications and sounds to trigger correctly, you must explicitly grant Google Chrome permission to allow them for the Prokeep website.

Permission

Required Setting

Sound

Allow

Pop-ups and redirects

Allow

Notifications

Allow

Q: Why aren't my new notification sounds playing when I receive a message?

A: Your browser might be restricting audio from the website. Ensure the Sound permission is explicitly set to "Allow" in your Chrome site settings.

Q: Why am I not seeing pop-up banners on my screen for new alerts?

A: Browsers often block pop-ups by default to reduce spam. You need to open your site information settings and change both Pop-ups and redirects and Notifications to "Allow".

Term

Definition

Desktop Notifications

Visual banners that pop up on your computer screen to alert you of new activity, even when your browser is minimized.

Site Settings

Browser-level configurations that dictate what a specific website is allowed to access or perform on your computer.