CWI Lighting Dealer Portal Overview

Learn how to track order statuses, review item details, and verify fulfillment progress using the CWI Lighting dealer portal.

July 14, 2026 By CWI Lighting Inc

This guide explains how to view and track order statuses within the CWI Lighting dealer portal. By reviewing your dashboard, you can quickly verify order details and monitor an order's progress from initial review to final shipment.

This workflow applies to dealers, purchasing staff, and account managers. Use this guide whenever you need to check the status of a recent purchase or verify an order's quantities and delivery details.

When you navigate to the Orders section of the CWI Lighting dealer portal, you will see a comprehensive list of all your placed orders.

Each order is assigned a specific status to indicate its progress through the fulfillment system:

Status	Description
Under Review	The initial status for new orders. CWI Order Desk verifies the delivery address, billing address, and item quantity before finalizing.
Cleared Payment	The order is Cleared for processing.
Packaging	The items in the order are currently being packed in the warehouse to prepare for shipment.
Shipped	The order has left the facility and is in transit to the delivery address.
Completed	The order has been fully processed, fulfilled, and closed.

To locate and review specific order details:

Step #1: Navigate to your Orders dashboard to filter and select the specific item or product, such as 8001P30C. You can also search your order by using your PO number. — Navigate to your **Orders** dashboard to filter and select the specific item or product, such as **8001P30C**. You can also search your order by using your PO number.

Step #2: Click on the specific order to open its detailed view and review item quantities, billing, and shipping details. — Click on the specific order to open its detailed view and review item quantities, billing, and shipping details.

Step #3: You can view your due amount & due date for the order under "Billing and Payment". You can also view your invoice under "Invoice" by clicking on the invoice number. — You can view your due amount & due date for the order under "Billing and Payment". You can also view your invoice under "Invoice" by clicking on the invoice number.

Q: Why does my newly placed order say "Under Review"?

A: All new orders default to "Under Review" until CWI Order Desk checks and verifies your delivery address, billing address, and item quantities before proceeding to checkout.

Term	Definition
Cleared Payment	An order status indicating Order is Cleared for processing
Packaging	An order status indicating the products are currently being packed and prepared for shipment.
Under Review	An initial order status where CWI Order Desk verify billing, shipping, and item details before processing.