
What to do with a credit memo when the original invoice was short paid.
Learn how to efficiently manage invoices, handle credit memos, and ensure accurate payments with our step-by-step guide.
In this guide, we'll learn how to manage and reconcile a credit memo with an original invoice. This process involves verifying payment details, ensuring price accuracy, and addressing any discrepancies such as short payments. We'll also cover how to properly index and attach the credit memo to the corresponding invoice number for future reference.
Let's get started
We have a Ferguson credit memo. Let's see if we paid the original.

I will search for this invoice number.



We paid, but we need to check the attachment because the prices do not match.




I paid a smaller amount.


We can see that the credit memo was issued in the same amount that the invoice was short paid. We do not want to take this credit, or we would be taking the deduction twice.


We will copy this invoice number.

We will index this credit memo under the invoice number.



We will paste the number here. This way, if we ever need to look up the invoice, we can easily find the credit given to us.

