How to Enable Desktop Notifications for Prokeep

Learn how to configure Google Chrome site settings and Windows 11 system notifications to ensure you receive pop-ups, sounds, and alerts for Prokeep.

June 9, 2026 By Danielle Yawgel

This guide explains how to configure your browser and system settings to allow pop-ups, sound, and notifications for Prokeep. Completing this ensures you never miss an incoming message or alert.

This applies to any user accessing Prokeep via a PC device who wants to receive real-time desktop alerts for customer communications.

This may vary depending on which Internet Browser that you are using. If you have any trouble or questions, please reach out to the Gensco IT Department for additional assistance at itsupport@gensco.com or 253-620-8288.

Configure Internet Browser Site Settings

Step #1: Click the site information icon in the browser address bar while on the Prokeep dashboard. — Click the site information icon in the browser address bar while on the Prokeep dashboard.

Step #2: Click Site settings to open the permissions page for Prokeep. — Click **Site settings** to open the permissions page for Prokeep.

Step #3: Locate the Pop-ups and redirects permission and select Allow from the dropdown menu. — Locate the **Pop-ups and redirects** permission and select **Allow** from the dropdown menu.

Step #4: Locate the Notifications permission and select Allow from the dropdown menu. — Locate the **Notifications** permission and select **Allow** from the dropdown menu.

Step #5: While you are here also locate the Sound permission and select Allow from the dropdown menu, if not already selected. — While you are here also locate the **Sound** permission and select **Allow** from the dropdown menu, if not already selected.

Step #6: Return to the Prokeep dashboard tab and click Reload to apply the updated site settings. — Return to the Prokeep dashboard tab and click **Reload** to apply the updated site settings.

For assistance specific to your selected Internet Browser, please utilize the links below.
- Google Chrome
- Edge
- FireFox

Enable System Notifications in Windows 11

If you still aren't receiving desktop alerts after updating Chrome settings, your PC system settings might be blocking them.

Step #7: Open the Windows Start menu, type Settings, and press Enter. — Open the Windows Start menu, type `Settings`, and press **Enter**.

Step #8: Navigate to the Notifications settings page and wait for the list of applications to populate under Notifications from apps and other senders. — Navigate to the **Notifications** settings page and wait for the list of applications to populate under Notifications from apps and other senders.

Step #9: Scroll down to the list of applications and ensure the toggle for the Internet browser you are using Prokeep with is turned On. — Scroll down to the list of applications and ensure the toggle for the *Internet browser you are using Prokeep with* is turned On.

For additional assistance specific to Windows notifications, please utilize the link below.
- Windows