Getting Started with the New Hub on the Unified Console Interface
Learn how to set up and navigate the new hub on the unified console interface, including setting up agent accounts, embedding chat codes, and utilizing the new features.
In this guide, we'll learn how to get started with the new hub on the unified console interface. The process begins with setting up an agent account in SnapEngage's admin dashboard. Once your account is ready, you'll need to embed the chat code on your website to initiate chats. Afterward, you'll log into the support product and navigate to the unified console hub by clicking on Onboarding. Here, you'll explore features like the mini dashboard, chat management, and agent tools. This guide will help you understand how to effectively use the new hub for managing chats and utilizing its various functionalities.
Let's get started
Hello, everyone. In this tutorial, we will learn how to get started with the new hub on the unified console interface. First, set up an agent account to access the hub. This is essentially the same as it is today within the current hub.