Icon

How to Access Temporary Uploads Folder for Glitter AI Desktop App on a Mac

Learn how to locate and access the temporary uploads folder to find an audio file recorded with the Glitter AI Mac desktop app. Follow our step-by-step guide.

By Yuval Karmi

In this guide, we'll learn how to access the temporary uploads folder to locate an audio file recorded with the Glitter AI desktop app.

his process involves using Finder on your Mac and Google Chrome to find the necessary guide ID. By following these steps, you can retrieve your audio file and send it to customer support if the upload failed.

Let's get started

Here's a quick guide on accessing the temporary uploads folder to locate an audio file recorded with the Glitter AI desktop app. First, open Finder. Click on Finder from the dock.

1
Click here
Step #1: Click here

Next we'll navigate to the temp folder containing our guide's audio recording:

2
Click on "Go"
Step #2: Click on "Go"
3
Click on "Go to Folder ..."
Step #3: Click on "Go to Folder ..."

Next, type in the following and press Enter.

4
Type ~/Library/Application Support/Glitter/uploads/audio-recordings/
Make sure to include the ~/ at the beginning.

And now we need to find out Guide ID.

Finding your Guide ID:

To find your guide ID, open your web browser, such as Google Chrome, and find your guide in your private library or your team library (if you've shared it with your team):

5
Go to the Glitter library where your guide is located (your private library or team library)
Step #5: Go to the Glitter library where your guide is located (your private library or team library)
6
Click on your guide:
Step #6: Click on your guide:

Next, we'll see in our URL "glitter.io/share/...".

What appears after the first part of the URL is our guide ID.

Copy that, and then in Finder, search for that specific guide ID and double-click.

7
Copy this part
Step #7: Copy this part
8
Back in the finder, paste that ID into the search
Step #8: Back in the finder, paste that ID into the search
9
Double-click on the folder found
Step #9: Double-click on the folder found
10
Your file will be inside: "0.mp3"
Step #10: Your file will be inside: "0.mp3"

You can send this file to customer support. We will gladly attach it to your guide if the upload failed.