How to Adjust In-Queue Data Tables and Configure Phone Numbers

Learn how to navigate to orchestration assets, find specific data tables, and configure phone number settings like customer identification in Genesys Cloud.

July 6, 2026 By Dominic Gossa

This guide demonstrates how to access and modify in-queue data tables. Completing this task allows you to efficiently update phone number settings, such as activating customer identification or adjusting IVR menus, without navigating away from your primary workflow.

This guide is intended for system administrators and contact center managers. Use this workflow when you need to update routing classifications or toggle features for specific inbound phone numbers.

Navigate to Data Tables

Step #1: Click Menu in the top navigation bar. — Click **Menu** in the top navigation bar.

Step #2: Click Orchestration. — Click **Orchestration**.

Step #3: Click Orchestration Assets. — Click **Orchestration Assets**.

Step #4: Click Data Tables to view the full list of available routing tables. — Click **Data Tables** to view the full list of available routing tables.

Locate the Target Phone Number

Increasing the number of displayed entries to 100 prevents you from having to click through multiple pages to find the correct record.

Step #5: Click the items per page dropdown menu at the bottom of the table. — Click the items per page dropdown menu at the bottom of the table.

Test 123

Step #6: Select 100 entries per page. — Select **100** entries per page.

Step #7: Click the desired data table, such as V_DACH_PROD_Voice_DNIS_Classification. — Click the desired data table, such as **V_DACH_PROD_Voice_DNIS_Classification**.

Step #8: Click the search field in the top right corner. — Click the search field in the top right corner.

Type a partial or full phone number (e.g., +41) to filter the results.

Step #10: Click the row matching the target phone number (e.g., +41565445750) to open its configuration modal. — Click the row matching the target phone number (e.g., **+41565445750**) to open its configuration modal.

Configure Row Settings

When you open a data table row, you have multiple configuration options available. Depending on your needs, you can modify any of the following settings:

Configuration Option	Action
Adjust Messages	Modify the audio or text messages played to callers for a specific number.
Place an IVR Menu	Direct the specific phone number to a designated Interactive Voice Response menu.
Change Prompts	Update the voice prompts associated with the designated IVR menu.
Enter a Code	Assign a specific routing or access code to the phone number.
Activate Customer Identification	Toggle the system to automatically identify customers calling this number.

Step #11: Select the checkbox to activate Customer Identification. — Select the checkbox to activate **Customer Identification**.

Step #12: Click Save to apply your changes. — Click **Save** to apply your changes.

Customer identification is now active for the selected phone number.

Q: How can I view more data table entries at once without clicking through multiple pages?

A: Adjust the items per page dropdown menu at the bottom of the data table screen to display up to 100 entries per page.

Q: What is the fastest way to locate a specific phone number in a large data table?

A: You can use the built-in search bar to look up a partial or full phone number. The system will filter the table automatically as you type.

Term	Definition
Data Table	A structured set of data used to store and reference configuration variables like schedules, routing values, and prompts.
DNIS	Dialed Number Identification Service; a feature that identifies the specific phone number the caller dialed.
IVR	Interactive Voice Response; an automated telephony system that interacts with callers and routes them to appropriate menus or queues.
Customer Identification	A system feature that attempts to match incoming caller details against a database to identify them prior to routing.