How to Audit and Empty the Cash Collector in Your Register

Learn step-by-step instructions to audit, empty, and reset the cash collector in your register. Ensure your device accepts cash properly by following these easy troubleshooting tips.

December 30, 2025 By Muralidharan M

Step #1: Click on 'Cash Register' in the Advanced menu. — Click on 'Cash Register' in the Advanced menu.

In this guide, we'll learn how to manage cash register settings to ensure your collector works correctly. This process includes emptying the collector, refilling it with bills, and resetting the system. Following these steps helps prevent issues with cash acceptance.

Let's get started

Under the advanced menu, press the audit device button in the cash register settings.

Step #2: Press the 'Audit bill device' button. — Press the 'Audit bill device' button.

The affected collector will start emptying. Once finished, press the unlock button.

Step #3: Press the 'Unlock' button. — Press the 'Unlock' button.

Step #4: Rack out the affected collector. — Rack out the affected collector.

Remove the affected collector and empty it completely. If you leave any bills or coins inside, it could prevent the collector from accepting cash.

Step #5: Empty the collector completely, ensuring no bills or coins are left inside. — Empty the collector completely, ensuring no bills or coins are left inside.

You do not want that.

Step #6: Re-insert the collector back into the machine. — Re-insert the collector back into the machine.

Press "Cash In" and replace the bills you removed.

Step #7: Press 'Cash In' on the screen. — Press 'Cash In' on the screen.

Step #8: Refill the bills you took out. — Refill the bills you took out.

Step #9: Press Cash In and refill the bills you took out. — Press Cash In and refill the bills you took out.

Once finished, press the cash end button and reset.

Step #10: Hit the Cash End button. — Hit the Cash End button.

You're good to go. Is your Maschgen asking you for cash?