How to Cancel an Appointment

Learn how to quickly cancel an upcoming service appointment or project booking directly from your calendar invite or confirmation text.

May 15, 2026 By Kyle Lux

This guide walks through the process of canceling a scheduled service appointment or project booking via the web portal.

This applies to clients needing to independently manage their upcoming projects and cancel an order directly from their confirmation communications without contacting support.

Cancel Your Booking

Locate your initial booking confirmation. You can access your order details using the link provided in your calendar invite, confirmation email, or the text message you received for the property.

Step #1: Click the Order Overview : CLICK HERE link inside your calendar invite or email thread. — Click the **Order Overview : CLICK HERE** link inside your calendar invite or email thread.

This will open your order summary in the web portal.

If you plan to complete the appointment at a later date, you can choose the Reschedule option on this screen instead of canceling outright.

Step #2: Click the Cancel button located in the order summary section for your project. — Click the **Cancel** button located in the order summary section for your project.

Step #3: Click the red Cancel Booking button to confirm and finalize the cancellation. — Click the red **Cancel Booking** button to confirm and finalize the cancellation.

Once you confirm, the system will process the cancellation and send any relevant updates indicating that your appointment has been successfully canceled.