How to Cancel an Order Currently Being Picked in the Warehouse

Learn the step-by-step process to cancel an order that is currently being picked by a warehouse team member, including how to stop the pick, cancel the order, and inform the picker to re-sync their device.

February 26, 2026 By Ben Fotheringham

In this guide, we'll learn how to cancel an order that is currently being picked in a warehouse. We will cover the steps to stop the picking process, cancel the pick, and return the order to the appropriate screen. We will also explain how to notify the team member to re-sync their device after cancellation.

Let's get started

Let's look at how to cancel an order that is currently being picked by a warehouse team member. First, go to the dispatch and open the picks section.

Step #1: Click on "Despatch" — Click on "Despatch"

Step #2: Click on "Open picks" — Click on "Open picks"

You can see here that we have an order currently being picked.

Before doing anything else, I will go to the person picking the order and ask them to stop.

At this stage, once they have stopped the pick, we can cancel the pick.

Step #3: Click on "Cancel Pick" — Click on "Cancel Pick"

Click Yes to cancel. This will return the order to the "Orders Require Picking" screen.

Step #4: Click on "Yes" — Click on "Yes"

Step #5: Click on "Orders Requiring Picking" — Click on "Orders Requiring Picking"

If we look here, it shows we have been sent back. We can cancel the order as shown in the guide for cancelling an order that has not been picked up yet.

How to Cancel an Order That Has Not Been Picked Yet

At this stage, we need to inform the person picking the order to re-sync their gun.

How to Resync the Gun After Canceling a Pick