How to cancel an order that has already been packed and processed by the Warehouse Team.

Learn how to return orders from the "Delivery History" screen to the "Orders Requiring Picking" screen and on how to cancel them.

June 8, 2026 By Lee Higgins

In this Guide you will learn on how to cancel an order that has already been packed and processed by our Warehouse Team.

After this guide you should be able to:

Confidently reverse delivery methods from the "Delivery History" screen.
Confidently edit the sales order allocation to ensure the stock gets returned to it's correct bin location.
Confidently cancel an order.

Step 1: Reversing the Delivery

Before canceling an order you must ensure that the delivery method has been reversed on OrderWise. Otherwise the order will not appear on the "Orders Requiring Picking" screen preventing you from editing the sales order and canceling it.

Step #1: Click onto the "Despatch" module in the main navigation sidebar, this should bring you to the "Orders Requiring Picking". — Click onto the "**Despatch**" module in the main navigation sidebar, this should bring you to the "Orders Requiring Picking".

Step #2: Click the "Delivery History" tab to view orders that have already been packed and processed by the Warehouse team. — Click the "**Delivery History"** tab to view orders that have already been packed and processed by the Warehouse team.

Step #3: Once on the "Delivery History" type in the order number you are trying to find in the "OW Order Number" field. — Once on the "**Delivery History**" type in the order number you are trying to find in the "**OW Order Number**" field.

Note: When searching for an order you don't always have to use the order number, e.g. When an order number is not provided you can still search by Name, Postcode or Delivery method.

Step #4: Locate your order and select it. You will need to reverse the delivery before cancelling the order. — **Locate** your order and **select** it. You will need to reverse the delivery before cancelling the order.

Step #5: Once the delivery record you are trying to reverse is selected you need to press the "Not Exported" button on the top of the screen. — Once the delivery record you are trying to reverse is **selected** you need to press the "**Not Exported**" button on the top of the screen.

Step #6: Upon the press of the "Not Exported" button this pop up should appear, press the "Yes". — Upon the press of the **"Not Exported"** button this pop up should appear, press the "**Yes".**

Step #7: After the order has been marked as not exported, now you can reverse the delivery by pressing on the "Reverse Delivery" button which is located to the right of the "Not Export" button. — After the order has been marked as not exported, now you can reverse the delivery by pressing on the "**Reverse Delivery**" button which is located to the right of the "Not Export" button.

After the "Reverse Delivery" button has been pressed, a pop up (similar to the one on slide 6) should appear, press "Yes" on the pop up.

Step #9: After the delivery has been reversed, the order will end up in the "Orders Requiring Shipping" tab. this tab can be found on the Despatches module's side bar — After the delivery has been reversed, the order will end up in the "**Orders Requiring Shipping**" tab. this tab can be found on the Despatches module's side bar

Step #10: Once on the "Orders Requiring Shipping" screen locate your order and select it . After that press the "Cancel Despatch" button which is found on the top left corner of the screen. — Once on the "**Orders Requiring Shipping**" screen locate your order and select it . After that press the "**Cancel Despatch**" button which is found on the top left corner of the screen.

Canceling the despatch will move the order to the "Orders Requiring Picking" screen ready for the next step.

Step 2: Canceling the Order

Step #11: Click the "Orders requiring picking" tab to view all the live orders and the order that you have just cancelled the despatch on. — Click the "**Orders requiring picking**" tab to view all the live orders and the order that you have just cancelled the despatch on.

Step #12: Search for you order by using "Order number" "Customer name" or "Delivery address" — **Search** for you order by using "**Order number**" "**Customer name**" or "**Delivery address**"

Step #13: Once the order has been selected, you can now edit the sales order by pressing the "Edit Sales Order" button — Once the order has been selected, you can now edit the sales order by pressing the "**Edit Sales Order**" button

Step #14: A new screen like this should appear, as you can see the cancel order button is greyed out, this is due to stock still being allocated to the order. — A new screen like this should appear, as you can see the cancel order button is greyed out, this is due to stock still being allocated to the order.

Step #15: To deallocate stock from a sales order press "Allocation" — To deallocate stock from a sales order press "**Allocation**"

Step #16: These 3 buttons should now appear on the bottom left of the screen, press the middle one. — These 3 buttons should now appear on the **bottom left** of the screen, press the **middle** one.

Step #17: A new screen should now appear, to delete the allocation from a product line you want to press the "Delete" button located at the bottom left of the screen. make sure that you do this for every line otherwise you will not be able to cancel the order. — A new screen should now appear, to delete the allocation from a product line you want to press the "**Delete**" button located at the bottom left of the screen. make sure that you do this for **every line** otherwise you will not be able to cancel the order.

Note: If the "Delete" button is greyed out on the product line you have highlighted this means that the allocation has already been removed/deleted from that product.