How to Cancel an Order That Has Not Been Picked Yet

Learn step-by-step how to cancel an order that hasn't been picked yet, including editing allocations and processing manual refunds.

February 26, 2026 By Ben Fotheringham

In this guide, we'll learn how to cancel an order that has not yet been picked. We will go through the steps needed to remove allocations and enable the option to mark the order as canceled. This process helps ensure that orders are properly managed before any picking or shipping occurs.

Let's get started

Let's see how to cancel an order that has not been picked yet. First, I will go to dispatch.

Step #1: Click on "Despatch" — Click on "Despatch"

We automatically enter the orders that require picking. I will find the order I want to cancel, select it, and click the Edit Sales Order button at the top.

Step #2: Click on the order we are wanting to cancel — Click on the order we are wanting to cancel

Step #3: Click here to Edit the Sales Order — Click here to Edit the Sales Order

We cannot click the cancel order button because the order has already been accepted.

Step #4: Click here and nothing happens — Click here and nothing happens

I will change this by going to allocations. Stock has already been allocated to the order and is causing the issue.

Step #5: Click on "Allocations" — Click on "Allocations"

I am going to edit these allocations.

I will select anything in the lower 'Allocations' section and click delete.

Step #7: Click on "Delete" — Click on "Delete"

Once everything is cleared, close this box.

Step #8: Click on "Close" — Click on "Close"

You can see the "Cancel" or "Mark Order as Cancelled" button has appeared

Step #10: Click on "Yes" to cancel the order — Click on "Yes" to cancel the order

The order has been cancelled. If any refunds need to be processed, they are handled manually.