How to cancel an order that is currently being picked by the Warehouse Team

Learn how to cancel an order that is actively being picked by the Warehouse Team.

June 8, 2026 By Lee Higgins

In this Guide you will learn on how to cancel an order that is actively being pickedby our Warehouse Team.

After this guide you should be able to:

Confidently cancel the pick from the "Open Picks" screen
Confidently edit the sales order allocation to ensure the stock gets returned to it's correct bin location.
Confidently cancel an order.

Step 1: Canceling the active pick

Before cancelling an order that is actively being picked you must ensure that you communicate the cancelation to the Warehouse Team, before proceeding with any of the steps, this is so that the order doesn't get accidently processed and shipped.

Step #1: Click onto the "Despatch" module in the main navigation sidebar, this should bring you to the "Orders Requiring Picking". — Click onto the "**Despatch**" module in the main navigation sidebar, this should bring you to the "Orders Requiring Picking".

Step #2: Select "Open picks" to view all the orders that are currently being picked by the Warehouse Team. — Select **"Open picks"** to view all the orders that are currently being picked by the Warehouse Team.

Step #3: Search for the Order number you are trying to cancel — **Search** for the **Order number** you are trying to cancel

Note: When searching for an order you don't always have to use the order number, e.g. When an order number is not provided you can still search by Name, Postcode or Delivery method.

Step #4: Click the "Cancel Pick" button located in the top of the screen — Click the **"Cancel Pick"** button located in the top of the screen

Step #5: Once the "Cancel Pick" button has been pressed a pop up will appear, press "Yes". — Once the **"Cancel Pick"** button has been pressed a pop up will appear, **press "Yes".**

Once the pick has been canceled it will return back to "Orders Requiring Picking" tab.

Step 2: Cancelling the order.

Step #6: After the pick has been canceled, the order will end up in the "Orders Requiring Shipping" tab. this tab can be found on the Despatches module's side bar — After the pick has been canceled, the order will end up in the "**Orders Requiring Shipping**" tab. this tab can be found on the Despatches module's side bar

Step #7: Search for the order you are trying to cancel. — **Search** for the order you are trying to cancel.

Step #8: Click and select your order. — **Click** and **select** your order.

Step #9: Once the order has been selected, you can now edit the sales order by pressing the "Edit Sales Order" button — Once the order has been selected, you can now edit the sales order by pressing the "**Edit Sales Order**" button

Step #10: A new screen like this should appear, as you can see the cancel order button is greyed out, this is due to stock still being allocated to the order. — A new screen like this should appear, as you can see the cancel order button is greyed out, this is due to stock still being allocated to the order.

Step #11: To deallocate stock from a sales order press "Allocation" — To deallocate stock from a sales order press "**Allocation**"

Step #12: These 3 buttons should now appear on the bottom left of the screen, press the middle one. — These 3 buttons should now appear on the **bottom left** of the screen, press the **middle** one.

Step #13: A new screen should now appear, to delete the allocation from a product line you want to press the "Delete" button located at the bottom left of the screen. make sure that you do this for every line otherwise you will not be able to cancel the order. — A new screen should now appear, to delete the allocation from a product line you want to press the "**Delete**" button located at the bottom left of the screen. make sure that you do this for **every line** otherwise you will not be able to cancel the order.

Note: If the "Delete" button is greyed out on the product line you have highlighted this means that the allocation has already been removed/deleted from that product.

Step #14: Click Close when you are finished managing allocations for this line. — Click **Close** when you are finished managing allocations for this line.

Step #15: After closing out of the the "Allocation lines" tab the"Mark order as cancelled" will now be available, press the button to cancel the order. — After closing out of the the "**Allocation lines**" tab the"**Mark order as cancelled"** will now be available, press the button to cancel the order.