How to Create a Credit Memo: Step-by-Step Guide
Learn the step-by-step process to create a credit memo, including entering customer details, PO number, product information, and printing the document.
By Samantha Roche
In this guide, we'll learn how to create a credit memo for a customer. This process helps you adjust or refund amounts from previous invoices. You will enter customer details, reference the original invoice, and fill in product or service information before saving and printing the credit memo.
Let's get started
Steps to create a credit memo. Click on Create, then go to Credit Memo under Customers.
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Click on "Credit memo"
Start typing the customer name. The billing address should be filled out.
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Enter the PO number from the original invoice.
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Change the credit memo number to the original invoice number, followed by -CM.
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Click Product Service, type in "sales," add your description, enter the quantity, and the rate per quantity. This will calculate the amount.
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Press Save, then press Print to print it.