How to Delete a Customer Email Address in S/4HANA: Step-by-Step Guide

February 19, 2026 By Anja Edding

If a customer requests to delete a contact and we want to search for this customer to delete their email address in S/4HANA, three possible scenarios may occur.

1) the email adress is saved as the active default email address ( default to 31.12.9999 ), or

2) the email address is stored with a special notes entry, such as OBDLV ; orderconf; Finance; V-Track; Emailinv; Rewards; DIY BA Prozess ( in any spelling )

3) the email address is not saved as a default address and does not have a defined notes entry.

Step #1: Open Transaction Code FLCU2 in S4Hana — Open Transaction Code FLCU2 in S4Hana

Step #2: Enter the relevant customer number. Use "Start" or "Enter" — Enter the relevant customer number. Use "Start" or "Enter"

Step #3: Click on "Start" — Click on "Start"

Step #4: Double-click on Customername "Xaverl Testkunde " — Double-click on Customername "Xaverl Testkunde "

Step #5: Move to Communication BOX Click on "->" to open "Other Emailadresses! — Move to Communication BOX Click on "->" to open "Other Emailadresses!

Here, you can find all relevant email address

Step #6: If the Email, which has to be deleted, is set as default to with date 31.12.9999 DO NOT DELETE THIS EMAIL -> Instead send an Info to "Kundenstamm@velux.com" — If the Email, which has to be deleted, is set as default to with date 31.12.9999 DO NOT DELETE THIS EMAIL
-> Instead send an Info to "Kundenstamm@velux.com"

-If the Emailadress, which has to be deleted, is set with the "default to" data to 31.12.9999, do not delete the email address. Instead, send an email to Customer Master Data Germany.

-If the Email adress, which has to be deleted, has a Notes with one of these Entry's: OBDLV ; orderconf; Finance; V-Track; Emailinv; Rewards, DIY BA Prozess( in any spelling ) do not delete the emailadress -> Instead send an Info to "Kundenstamm@velux.com"

-If the email address is not set as default and has no defined entry (see above ) then email adress is ready to delete

Step #7: Click on the relevant email adress , mark the line, use the "delete" Button — Click on the relevant email adress , mark the line, use the "delete" Button

Step #8: Set the " Hook" — Set the " Hook"

Step #9: Save the Customer Data — Save the Customer Data

Step #10: If this Warning message appears , set "No" — If this Warning message appears , set "No"