How to Forward Calls in RingCentral for Climate Care
Learn how to efficiently forward calls in RingCentral for Climate Care. Follow our step-by-step guide to manage call queues and user call forwarding.
In this guide, we'll learn how to forward calls using the RingCentral admin portal. This process involves logging into your account, navigating to the phone system settings, and configuring call queues and user call forwarding options. By following these steps, you can ensure that calls are directed to the appropriate external numbers or users, with the flexibility to set specific schedules or make the changes permanent.
Let's get started
To forward all calls for Climate Care, log in to your RingCentral service.
Log in to your account using your email and password, or your phone number, extension, and password. Once logged in, access the admin portal. If you're not already there, use the drop-down menu to select the admin portal.
Go to the phone system, then select groups, and navigate to call queues.
You want to access the in-hours call queue.
Go to call handling and members. Then, choose to forward all queue calls.
From there, you can choose options, such as an external number or any other available option.
You can specify start and end dates. If you prefer it to be permanent, leave it unchecked.
Enter all the information and click save.
The box will remain checked permanently until you uncheck it or set a specific end time.
To forward a specific user's calls, go to Users, select the user, navigate to Phone, open Incoming Call Rules, and select Forward All Calls.
From here, you can send a voicemail or plan an announcement. If you forward the call, you can direct it to a user in the company or a specific number. You can also add a schedule and save it.
