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How to Handle Expiring Orders and Subscription Renewal Issues

Learn what to do when your orders are expiring soon and your subscription hasn't renewed automatically. Troubleshoot payment errors and understand proxy expiration in your account.

By Miroslav Peshkov

In this guide, we'll learn how to check the status of expiring orders and subscriptions, review recent invoices, and identify possible payment issues. This will help you understand whether subscriptions are ending due to manual actions or automatic renewal problems.

By following these steps, you can monitor your orders and ensure that payments and renewals are working as expected.

Let's get started

Hi, Andrey! Look, I found a problem.

1
Click here
Step #1: Click here

If you go to My Orders, then Expiring Soon.

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Click here
Step #2: Click here
3
Click on "Q"
Step #3: Click on "Q"
4
Click on "Expiring soon"
Step #4: Click on "Expiring soon"

Here we have orders that will expire in a couple of days.

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Click on "United States"
Step #5: Click on "United States"

I am moving here. Details and...

6
Click on "Order Details"
Step #6: Click on "Order Details"

Your subscription has not been renewed. I don't know, maybe you did it. No idea. But overall, yes, what you showed works correctly.

7
Click here
Step #7: Click here

So when it is activated here, it should update automatically.

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Click on "Ormer details"
Step #8: Click on "Ormer details"

I reviewed the recent invoices.

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Double-click on "miro@go-offer.us"
Step #9: Double-click on "miro@go-offer.us"
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Click on "Invoices"
Step #10: Click on "Invoices"
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Double-click on "per page"
Step #11: Double-click on "per page"
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Click on "50 per page"
Step #12: Click on "50 per page"

Хмм. Payment.

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Click here
Step #13: Click here
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Click on "Q"
Step #14: Click on "Q"
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Click on "This month"
Step #15: Click on "This month"

Okay. He does not show it. I want to understand if we had any payment errors, but I don't see any. Let's continue to observe this. I'm curious about the proxies I found that are expiring.

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Click here
Step #16: Click here
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Click here
Step #17: Click here

Did you disable them, or do they expire on their own? For example, when you made a reservation, the subscription did not renew automatically.

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Click here
Step #18: Click here
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Click here
Step #19: Click here
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Click here
Step #20: Click here
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Click here
Step #21: Click here
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Click on "Order details"
Step #22: Click on "Order details"