How to Map and Manage Free 0300 Numbers in Call Command

Learn how to log in, map target numbers, and add custom name tags to your free charity phone numbers using the Call Command dashboard.

June 18, 2026 By Mike Crofton-Atkins

This guide explains how to map public-facing community phone numbers to designated mobile phones using the Call Command portal. Following these instructions ensures that local engagement leads and emergency contacts receive calls accurately and securely.

This guide is intended for team administrators and safeguarding leads. Use this process whenever a new community number is assigned, or when an existing contact number needs to be redirected to a new staff member's mobile phone.

Call Command Capabilities Overview

The Call Command portal allows you to manage your numbers using three primary functions. Depending on your task, you will navigate to different areas of the dashboard:

Dashboard Section	Purpose
Mapping	Assign a target mobile number to an incoming public line.
Mapping (Search)	Find a specific number when you have more than 10 assigned to your account.
Account > Your Numbers	Add name tags to label which community or individual is linked to each number.

Log In to Call Command

Step #1: Navigate to the Call Command login page in your web browser. — Navigate to the Call Command login page in your web browser.

Type your username into the Username field.

Type your password into the Password field.

Step #4: Click Log In to access the dashboard. — Click **Log In** to access the dashboard.

Map a Number to a Mobile Phone

Step #5: Click the Mapping tab in the top navigation menu. — Click the **Mapping** tab in the top navigation menu.

Step #6: Review the list of assigned numbers and click on the row of the number you want to update. — Review the list of assigned numbers and click on the row of the number you want to update.

Step #7: Click inside the Target number field. — Click inside the **Target number** field.

Enter the destination mobile or landline phone number you want incoming calls to route to.

Step #9: Click the Save button to apply the routing change. — Click the **Save** button to apply the routing change.

Step #10: Check the screen for a success message confirming the number has mapped to the new mobile. — Check the screen for a success message confirming the number has mapped to the new mobile.

The backend system occasionally takes a moment to process. If it does not save immediately, be patient and try clicking Save once more.

Search for a Specific Number

If your organisation has many numbers, the Mapping list displays only the first 10. You will need to use the search function to locate the rest. (See the important note regarding number administration at the end of this guide.)

Step #11: Click the Mapping icon in the main navigation bar. — Click the **Mapping** icon in the main navigation bar.

Enter the specific phone number into the search field on the right.

Step #13: Click the Search button. — Click the **Search** button.

Step #14: Click the number in the resulting list to open its configuration panel. — Click the number in the resulting list to open its configuration panel.

Add Name Tags to Numbers

To easily track which number belongs to which community or role without maintaining a separate spreadsheet, assign custom Name Tags.

Step #15: Click the Account tab in the top navigation menu. — Click the **Account** tab in the top navigation menu.

Step #16: Click Your Numbers in the left sidebar. — Click **Your Numbers** in the left sidebar.

Step #17: Locate the number card you want to label and click Edit Name Tag. — Locate the number card you want to label and click **Edit Name Tag**.

Type the name of the community or the contact person into the Name Tag input box.

The Name Tag field has a strict character limit. Keep labels concise, using first initials and last names if necessary (e.g., "Brighton - C Neesam"). Enter the role in the Tag Description e.g. "Engagement Lead".

Step #19: Click Save on the modal window. — Click **Save** on the modal window.

Step #20: Click OK on the confirmation prompt to finish. — Click OK on the confirmation prompt to finish.

Step #21: When you are done managing numbers, click the Logout icon in the top right corner. — When you are done managing numbers, click the **Logout** icon in the top right corner.

That's all there is to it.

IMPORTANT NOTE FOR ADMINISTRATION PURPOSES:
All the 0300 numbers, their target mappings, and whose number (name, community/team, role, and number purpose) should be kept up to date in the Call Command 0300 Mappings sheet within the '03 Number Shop - 0300 Numbers' folder in the Operations & Systems folder of the NATIONAL TEAM CENTRAL DRIVE.

Q: Is there a limit to how many free numbers we can have?

A: There is no strict limit. You can contact your account managers to request additional numbers, and they will try to keep them in sequence with your existing ones.

Q: How do I contact the account managers?

A: As a charity, we are provided with a free Call Command account and 0300 numbers by the '03 Number Shop', whose number is 0330 111 0300. Call and ask for our account managers, David or Isabelle.

Q: What should I do if mapping a new number fails?

A: Be patient and try again. The backend system is relatively basic, but it generally works perfectly on the first or second attempt.

Q: Why do we have numbers that are out of sequence?

A: Out-of-sequence numbers are often kept separate intentionally. For example, specific numbers might be used as outward-facing numbers on your website for direct roles, rather than standard community contacts.

Q: Why isn't the number I want to edit showing in the Mapping list?

A: The main Mapping screen only displays up to 10 numbers at a time. If you have more than that, use the search panel on the Mapping page to locate the specific number.

Q: Can I label the numbers to remember who is assigned to them?

A: Yes. Navigate to Account, then Your Numbers. You can assign a "Name Tag" to each number, such as the community name or the engagement lead's name.

Term	Definition
Call Command	The online dashboard used to manage and route your organisation's phone numbers.
Mapping	The process of redirecting an assigned public phone number to a personal mobile phone.
Target Number	The destination mobile phone number where incoming calls will be actively routed.
Name Tag	A custom label assigned to a phone number in the portal to easily identify the individual or community using it.