How to Monitor Call Queue Status in Vonage Business

Learn how to access the Vonage Admin Dashboard, navigate to Call Queues, and monitor real-time agent availability and call metrics.

May 13, 2026 By Levi Houk

This guide explains how to access the Vonage Admin Dashboard and view real-time statistics for your call queues. By checking the queue status, you can actively monitor agent availability and caller metrics to optimize your team's responsiveness.

This process applies to call center managers, supervisors, and IT administrators who oversee queue performance and agent statuses within Vonage Business Communications.

Log in to Vonage Business Communications

First, access the Vonage Business Communications portal and authenticate your account.

Step #1: Enter your email address or username and click Continue. — Enter your email address or username and click **Continue**.

Step #2: Enter your password and click Log in. — Enter your password and click **Log in**.

You may be prompted for Two-Factor Authentication (2FA). Check your registered mobile device or email for your one-time verification code.

Step #3: Enter your 6-digit verification code and click Verify. — Enter your 6-digit verification code and click **Verify**.

Navigate to Call Queues

Once logged into the Vonage Admin Dashboard, locate your phone system settings to manage and monitor your call groups.

Step #4: Click Phone System in the left-hand navigation sidebar. — Click **Phone System** in the left-hand navigation sidebar.

Step #5: Select Call Queues from the expanded menu. — Select **Call Queues** from the expanded menu.

Monitor Real-Time Queue Status

The Call Queues page displays a list of all your active queues. From here, you can drill down into specific queues to see live statistics, caller wait times, and agent states.

Step #6: Locate the desired queue and click the View Status icon to open the live dashboard. — Locate the desired queue and click the **View Status** icon to open the live dashboard.

This dashboard details active agent login counts, caller metrics, and individual agent availability.

Step #7: Click Refresh to update the page with the latest real-time call statistics. — Click **Refresh** to update the page with the latest real-time call statistics.

From this view, supervisors can also toggle agent login controls if a representative needs to be manually added to or removed from the active queue.

Step #8: When you are finished reviewing the metrics, click Close to return to the main Call Queues list. — When you are finished reviewing the metrics, click **Close** to return to the main Call Queues list.

Glossary

Term	Definition
Call Queue	A routing system that holds incoming callers in line until an available agent can answer the call.
Two-Factor Authentication (2FA)	A security process requiring two distinct forms of identification to verify a user's identity before granting access.
Agent Status	The current availability state of a representative in the system (e.g., available, on a call, or logged out).

First, access the Vonage Business Communications portal and authenticate your account.

You may be prompted for Two-Factor Authentication (2FA). Check your registered mobile device or email for your one-time verification code.

Monitor Real-Time Queue Status

The Call Queues page displays a list of all your active queues. From here, you can drill down into specific queues to see live statistics, caller wait times, and agent states.

This dashboard details active agent login counts, caller metrics, and individual agent availability.

From this view, supervisors can also toggle agent login controls if a representative needs to be manually added to or removed from the active queue.

Glossary

Term

Definition

Call Queue

A routing system that holds incoming callers in line until an available agent can answer the call.

Two-Factor Authentication (2FA)

A security process requiring two distinct forms of identification to verify a user's identity before granting access.

Agent Status

The current availability state of a representative in the system (e.g., available, on a call, or logged out).