How to Refund Open Amounts
Learn the step-by-step process to refund open amounts in an order, including selecting refundable transactions and proceeding with the refund.
By Christiaan
In this guide, we'll learn how to process a refund for an open amount in an order. The process involves accessing the checkout, identifying refundable transactions, and selecting the amount to refund. This ensures that any open amounts still refundable on the order are addressed.
Let's get started
To refund the open amount in the order, first click on checkout.
1
Go to EVA POS App and look up your order.
2
To refund the open amount in the order, first click on checkout.
From here, we press "refundable."
3
Click on the icon in the top right
This displays a list of refundable transactions in this order. From here, I can select the amount to refund and proceed with the refund.
4
Enter the amount you want to refund
5
Click on "REFUND"
This refunds any refundable open amounts on the order by accessing the terminal in store and triggering the refund on the device. (The customer does not need to be present)