How to Request a new Cellular Phone

Learn how to fill out and submit a request form for a new cellular device or to transfer an existing phone number via your organization's SharePoint Intranet.

August 13, 2026 By Michael Limberg

This guide walks you through submitting a request for a new cellular device or transferring an existing number to a new device. Completing this process ensures Wireless Business Group has all the necessary details to process your hardware order efficiently.

This applies to managers, department heads, or designated staff members who need to procure mobile devices for their team members as part of onboarding or equipment upgrades.

Step #1: Click New Phone on the Cellular Requests page to open the request form. — Click **New Phone** on the Cellular Requests page to open the request form.

1. Basic Request Details

Ensure you know whether the user needs a completely new number or if they will be keeping an existing one before starting this form.

Step #2: Click the Request Type dropdown menu. — Click the **Request Type** dropdown menu.

Step #3: Select either New Phone Number or Keep Phone Number, depending on what is required. — Select either **New Phone Number** or Keep Phone Number, depending on what is required.

Request Type	Description
New Phone Number	Select this if the user needs a brand new line of service and a new device.
Keep Phone Number	Select this if porting an existing number or upgrading a device on a current line. You will need to provide the existing 10-digit phone number.

Step #4: Click the Wireless Carrier dropdown and select the requested carrier, such as Verizon. — Click the **Wireless Carrier** dropdown and select the requested carrier, such as **Verizon**.

2. Device Selection

Step #5: Click the Device Option dropdown menu. — Click the **Device Option** dropdown menu.

Step #6: Select the category of the requested device, such as Smart Phone. — Select the category of the requested device, such as **Smart Phone**.

Step #7: Click the Device Selection dropdown menu. — Click the **Device Selection** dropdown menu.

Step #8: Select the specific device model, such as iPhone. — Select the specific device model, such as **iPhone**.

3. Assigning the User

Step #9: Click the Phone User text field. — Click the **Phone User** text field.

Type the user's name to search the directory.

Click on the correct user profile from the search results to assign them.

If the user is a new hire and does not have an IT account yet, you must use a placeholder account so the form can be processed.

Step #12: If they are not in the system, search for and select No User Found (Temp Account). Be sure to add their actual name in the comments at the bottom of the form. — If they are not in the system, search for and select **No User Found (Temp Account)**. Be sure to add their actual name in the comments at the bottom of the form.

4. Department and Location

Step #13: If the user requesting a new phone works for either DSS or WEP, choose the appropriate department from the Department dropdown menu. This ensures the device is shipped to the correct location. — If the user requesting a new phone works for either DSS or WEP, choose the appropriate department from the **Department** dropdown menu. This ensures the device is shipped to the correct location.

Step #14: Select the appropriate department, such as Everyone Else. — Select the appropriate department, such as **Everyone Else**.

Step #15: Click the supervisor field. — Click the supervisor field.

Type the supervisor's name to search the directory.

Step #17: Select the supervisor from the directory results. — Select the supervisor from the directory results.

Step #18: Click into the User Location field. This field can be free form text, or it can search for addresses, either are acceptable. — Click into the **User Location** field. This field can be free form text, or it can search for addresses, either are acceptable.

Step #19: If using the search function, select the correct delivery location from the dropdown suggestions. — If using the search function, select the correct delivery location from the dropdown suggestions.

5. Finalizing and Submitting

Step #20: Click inside the Justification or Comments text box. — Click inside the **Justification or Comments** text box.

Enter the business justification, approval notes, or the name of the user if you used a temporary account.

Step #22: Click Submit to finalize and send your request. — Click **Submit** to finalize and send your request.

Q: What if the employee doesn't have an IT account yet?

A: Select "No User Found (Temp Account)" in the Phone User field, and write their actual name in the Comments box at the bottom of the form.

Q: Can I transfer an existing number instead of getting a new one?

A: Yes. Under the Request Type dropdown, select "Keep Phone Number" and provide the existing 10-digit number.

Term	Definition
FirstNet	A dedicated mobile network prioritizing first responders and public safety professionals.
MiFi	A portable broadband device that allows multiple users and devices to share a cellular internet connection.