
How to Respond to Escalations in the Escalations Tab
Learn how to effectively respond to escalations, update the Knowledge Base, and message homeowners in the Escalations tab.
By Ardo Mici
In this guide, we'll learn how to respond to an escalation using the Escalations tab. This helps train the bot. We'll cover how to update the homeowner on their inquiry, insert the question and answer into the knowledge base sources section, and review answered escalations.
Let's get started
To respond to an escalation, log in to the Stan Dashboard or click the link in the notification email.
1
2

3

4
At the same time we can also choose to send a message to update the homeowner on their inquiry.

5

Once an escalation is resolved, it will appear under the Resolved section. We can always click on on a previous escalation to see the answer for any previous escalation.
6

7

8
