How to Send a Lookout Invitation Email to a Member
Learn how to manually send an invitation email to a specific member from their profile dashboard.
By HCA Support
This guide walks you through sending an invitation email to a specific member from their profile dashboard. Completing this task ensures the member receives the necessary access links and credentials to log into the platform.
Dispatch an Invitation Email
1
Navigate to the member's dashboard and click Profile.
2
In the User section on the right side of the screen, click Send invitation email.
Always verify that the member's email address is correctly configured in their profile before dispatching the invitation. Sometimes the onboarding team will use the "wrong" email address because users need unique email addresses but it might already be in use by the member's partner, or might be using their child's email address as well as the child's profile needing to use the email address.
3
Click Confirm on the modal overlay to dispatch the email to the user.
If the red "Send invitation email" button is not available and the text in the box says "user active since X date" it means the user has ALREADY accepted an invitation and created their account successfully.
We cannot send a new invitation after the user has created their account. If they lose access, it usually just means they need to log in again. This might involve reinstalling the app from the App store if they have a new device.
They can also access their account from any web browser by going to https://app.thelookoutway.com/login and using their email and password to log in.
We cannot send a new invitation after the user has created their account. If they lose access, it usually just means they need to log in again. This might involve reinstalling the app from the App store if they have a new device.
They can also access their account from any web browser by going to https://app.thelookoutway.com/login and using their email and password to log in.