How to Update Email Information for Guests on VRBO
A step-by-step guide on how to update the email information sent to guests after they book directly or through VRBO. Learn how to navigate to the CRM setup tab, edit email templates, and save changes.
In this guide, we'll learn how to customize the email information sent to guests after they make a booking, whether it's a direct booking or through VRBO. By adjusting the email templates, you can tailor the content to suit your specific needs. Let's dive into the steps to modify these templates effectively.
Modifying Email Templates
To begin, access the settings by clicking on the top right settings icon in the Front Desk Dashboard - Track Software. Navigate to the CRM setup tab and select email templates. Here, you'll encounter various templates, some tailored to individual units and others to buildings.
Editing Specific Templates
Search for the relevant building name, such as 'Avida,' to identify the specific templates associated with it. For instance, you may find templates for all units or specific ones like '416.' Choose the template you wish to modify, like 'all,' and proceed to edit it by clicking on the respective button.
Customizing Email Content
Within the template editor, locate the content that is sent to guests. Make the necessary adjustments, such as removing services like private chef and grocery shopping, to align the email information with your preferences. Once you've made the desired changes, save the template to finalize the customization process.
Let's get started.
Okay, let's see how to update the email information sent to guests after they book directly or through VRBO. To begin, click on the settings icon located at the top right corner.
Next, we will navigate to the CRM setup tab.
Then we will navigate to email templates. You will discover numerous email templates here. Many are tailored to individual units, while some are tailored to a building. Begin by searching for the building name to determine if it is specific to the building or the unit.
Let's search for Avida. Here, we have one for all and one for 416. I will need to edit only those two.
I'm going to edit them all. I'll click on the edit button here.
Below, we have the information sent to the guest. We can make edits within the box. In this case, I will remove the private chef service and the grocery shopping service. Then, I will click "Save Template." That's it.
