How to Use the Comments Tab in the Customer Profile
Learn how to access and use the Comments tab in the customer profile, including adding @ mentions, submitting comments, and understanding notification alerts for your dealership team.
By Dominik Black
In this guide, we'll learn how to use the comments tab within a customer profile. You will see how to view, add, and mention colleagues in comments. This helps your team share information and keep everyone updated.
Let's get started
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This article covers the comments tab in the customer profile. To access this tab, click Comments.
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All comments from colleagues will be displayed. These comments cannot be deleted or modified.
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You can add an @ mention for any user in your dealership to the comment...
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...and write your message.
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Once this is done, click the Add button to submit your comment.
The user you mentioned in your comment will receive a notification at the top of their notifications, indicated by the bell icon.
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