Introducing Eviivo's Unified Inbox Feature for Seamless Guest Communication

Discover how Eviivo's new unified inbox feature streamlines communication with guests from online travel agencies like VRBO, AirBNB, and Booking.com, enhancing your workflow with AI-suggested replies and more.

04 May 2025 By Tim Moody

In this guide, we'll learn how to navigate Eviivo's unified inbox to manage guest communications efficiently. This feature consolidates messages from various online travel agencies, such as VRBO, into one location on Eviivo's platform. We'll explore how to access and respond to inquiries directly through Eviivo, avoiding the hassle of logging into multiple websites. This process streamlines communication, ensuring all guest interactions are handled smoothly.

Let's get started

Any messages from online travel agencies sent by guests will now come to Eviivo. There's a specific section on Eviivo's website where we can respond to inquiries or reviews. However, don't respond to reviews yet, as I plan to automate that process. We'll discuss it in detail later. For now, here's a demonstration of a message received from VRBO, which I was notified about via email.

Step #1: This email lets us know a VRBO guest messaged us using the VRBO messenger. — This email lets us know a VRBO guest messaged us using the VRBO messenger.

It's not advisable to click on "Respond to this inquiry" within the email we received - that takes you to VRBO, not Eviivo.

Step #2: DON'T CLICK THE BLUE BUTTON, GO TO EVIIVO INSTEAD! — DON'T CLICK THE BLUE BUTTON, GO TO EVIIVO INSTEAD!

Step #3: Phone Notification: — Phone Notification:

Phone Notifications have often not been looked at in the past - I'll often find where AirBNB messages will have been sitting there unreplied to, for example - so please make sure you are watching these notifications, responding to messages and clearing them as you go. I've held off on promoting the camp's cell # as a texting option for guests given the lack of attention that seems to be paid to these notifications.

Finding the Unified Inbox on Eviivo

Log into Eviivo and hover your mouse over the word "Guests."

It's at the top on the bar with the Planner. You can select Conversations from the dropdown, or click on the word Guests itself to reach the same place.

Step #4: Click on "Conversations" — Click on "Conversations"

It takes you to the unified inbox, which may load slowly. Eviivo's website is generally a bit slow, so be patient and let it load. It might take a minute, but once it does, you'll see all the messages on the left. New messages appear in bold with a small red dot under the date.

When you pull that up, you'll see information about the guest on the far right. This includes their name, phone number, email, cabin assignment, and check-in and checkout dates.

In the middle of the screen is the chat log. You can simply respond to the guest by typing your message in the box at the bottom of the screen.

There are some cool features here, like quick replies. I haven't set them up yet. There are also AI-suggested replies. If you use them, make sure to review and edit as needed. Otherwise, you can type your response freely.

Never include the website address in a signature when signing these. That's prohibited by the OTAs. That's partly why I set up a separate signature for myself in Text Blaze, it's labeled as being for reviews, but it's great for the messenger in general.

When finished, click send.

Step #8: Click on "Send" — Click on "Send"

Step #9: Your message now appears in the chat log. — Your message now appears in the chat log.

It's very nice. The presentation is quite impressive. Having everything in one spot makes life much easier. I'll create another guide in the future to cover some of the other features. The AI suggestions are straight forward and do not need a guide. It's the button on the left where we type our responses - looks like a pencil. Just make damn sure to read the reply it suggests thoroughly, and adjust if needed, before hitting send.