
Loan Servicing
Learn how to effectively manage loan servicing in Capstack with our step-by-step guide. From adding loans to tracking payments, streamline your loan management process today.
In this guide, we'll learn how to manage Loan Servicing using the Capstack platform. We'll explore how to navigate the system to add and manage existing loans, including filling in necessary details such as industry, loan amount, and borrower information and documents. Additionally, we'll cover how to invite participating institutions, track payment records, create remittance reports, and utilize features like ticklers and direct chat for effective communication. This guide aims to provide a clear understanding of the loan servicing process within Capstack, ensuring efficient management and tracking of existing loan activities for all parties.
Let's get started
To manage and log in to the loan servicing capability, click on "Participation," then select "Manage Loans."


Once you click on "Manage Loans," you will see both the sell side and the buy side.
To support an existing loan you want to manage, simply click on "Add Loans."


Once you click on "Add Loans," you need to choose between adding a single loan or multiple loans. Currently, we only support adding individual loans. Add the single loan and fill in all the details.

You can fill in the industry, the total loan amount, and other details.


Continue filling all necessary details and then Click Next.

Next, you need to fill in the private information, including details about the borrower, property address, business address, guarantors, and more, once you finished Click "Next".

Next, go to the loan information, which includes the institution type and institution state. Then, invite the participating institution to join Capstack, and they will receive the participation reports.
Here, you can select whether the entity you want to invite to Capstack is a bank.



Now you can invite the participating institution: You can select his state, name, email and then he will get an invite to Capstack to view this specific loan.



Click "Next," then follow the summary and click "Finish."


Great.

Now you can see the loan participation. We are currently on payment number 14 out of 120, and the loan status is current.

To add a payment record, click "Add Payment Record." Then, fill in the total borrower payment, for example, $2,000. Enter the date and the previous loan balance, such as $20 million. Specify the principal amount, for instance, $1,000, and the interest, say $2,000. Include the servicing fee, for example, $5. Finally, enter the ending loan balance.






Fill all details and the Click "Save payment record"

Save the payment record by clicking "Yes" to confirm. You will then have the payment record.


The participating bank can track the payment record from this. Click here to download the payment confirmation. This will also allow you to download the remittance report.

Next, lets move to the Payments tab - here you can see the full payments history and add new payments:

Next lets move to Loan Information tab - here you can see all loan details:

There is also a Ticklers tab that enables ticklers tracking:

You can view existing ticklers and create new ones. For example, you can choose a name for each tickler.

You can select the tickler's name and set the frequency.

For example, if you want to check a tickler on a monthly basis and the start date is today, you can create it. Then, each month, you can determine if this tickler is true or false.


Click "Add New Check," then upload the document. Indicate whether it passed or not, and include the date.


Let's write and save, and you also need to file a document to complete that.
Finally, you have a direct chat feature. You can chat directly with both the participant and the originator here. You can communicate with both the participating and originating bank in a single chat.

Thank you.