Process Lowe's USA Remittance and Apply Payments

Learn how to reconcile Lowe's remittance checks, verify deduction details on the Vendor Gateway, and apply payments in Kloudville.

August 13, 2026 By CWI Lighting Inc

This guide explains how to process Lowe's remittance payments, verify deduction amounts in the Vendor Gateway, and apply payments and credits to invoices in Kloudville. By following these steps, you will accurately reconcile daily payment transactions against outstanding Lowe's invoices.

This guide applies to billing and accounting teams responsible for processing accounts receivable and reconciling vendor remittances. It should be used whenever a physical remittance check and statement are received from Lowe's US.

Log the Payment

Step #1: Enter the check details, including date, amount, customer name, and associated orders, in the Daily Payment Transactions spreadsheet. — Enter the check details, including date, amount, customer name, and associated orders, in the Daily Payment Transactions spreadsheet.

Step #2: Double-click the downloaded Lowes_Statement_of_Remittance Excel file to view the invoice numbers and net amounts. — Double-click the downloaded **Lowes_Statement_of_Remittance** Excel file to view the invoice numbers and net amounts.

Verify Invoices in Kloudville

Step #3: In Kloudville, navigate to the Billing module. — In Kloudville, navigate to the **Billing** module.

Step #4: Search for an invoice number from the remittance spreadsheet to verify the amount due matches the remittance. — Search for an invoice number from the remittance spreadsheet to verify the amount due matches the remittance.

Verify Deductions on the Vendor Gateway

If the remittance includes Debit Memos (DM), verify the deduction details in the Lowe's portal.

Step #5: Log in to the Lowe's US portal (Vendor Gateway), and double-click Finance & Accounting. — Log in to the Lowe's US portal (Vendor Gateway), and double-click **Finance & Accounting**.

Step #6: Click Vendor Inquiry. — Click **Vendor Inquiry**.

Step #7: Click the Deductions tab. — Click the **Deductions** tab.

Step #8: Select Standard since the deduction is a Debit Memo (DM), not a Returned Material Authorization (RMA). — Select **Standard** since the deduction is a Debit Memo (DM), not a Returned Material Authorization (RMA).

Step #9: Search for the DM reference number from your remittance document and click the deduction to verify the details and amounts match. — Search for the DM reference number from your remittance document and click the deduction to verify the details and amounts match.

Apply Payment Transactions

Step #10: Back in Kloudville's Billing Management, click TRANSACTIONS. — Back in Kloudville's Billing Management, click **TRANSACTIONS**.

Step #11: Click New to create a new transaction. — Click **New** to create a new transaction.

Step #12: Search for the Lowe's US account and click to select it. — Search for the **Lowe's US** account and click to select it.

Step #13: Click Select. — Click **Select**.

Step #14: Set the Payment type to Cheque. — Set the Payment type to **Cheque**.

Step #15: Enter the exact check amount received. Kloudville automatically distributes amounts to open invoices, so you must clear these default values. — Enter the exact check amount received. Kloudville automatically distributes amounts to open invoices, so you must clear these default values.

Step #16: Manually apply the exact payment amounts to the specific open invoices listed in your remittance document. — Manually apply the exact payment amounts to the specific open invoices listed in your remittance document.

Create and Apply Credits for Deductions

If invoices cannot be fully cleared due to deductions, create goodwill credits for the deducted amounts.

Step #17: Navigate to Credits and click New Credit. — Navigate to **Credits** and click **New Credit**.

Step #18: Enter the deduction amount as the credit value. — Enter the deduction amount as the credit value.

Step #19: Ensure Applies to is set to Customer. — Ensure **Applies to** is set to **Customer**.

Step #20: Set the Reason to Credit. — Set the **Reason** to **Credit**.

Step #21: Enter the deduction ID and reason (e.g., Co-Marketing Earnings) retrieved from the Lowe's portal into the description field. — Enter the deduction ID and reason (e.g., Co-Marketing Earnings) retrieved from the Lowe's portal into the description field.

Step #22: Select the currency and click Create. Repeat this process to create separate credits for each deduction on the remittance. — Select the currency and click **Create**. Repeat this process to create separate credits for each deduction on the remittance.

You cannot apply account credits from the Transactions module. You must apply them directly from the specific invoice record.

Step #23: Navigate back to INVOICES. — Navigate back to **INVOICES**.

Step #24: Search for and double-click the partially paid invoice. — Search for and double-click the partially paid invoice.

Step #25: Click Apply Payment. — Click **Apply Payment**.

Step #26: Set the Payment type to Account credit. — Set the Payment type to **Account credit**.

Step #27: Select the relevant credits you created and click Apply to clear the remaining balance. — Select the relevant credits you created and click **Apply** to clear the remaining balance.

Q: What does DM stand for on the remittance statement?

A: DM stands for Debit Memo. It indicates an amount Lowe's is deducting from the payment, such as a discount or earnings chargeback.

Q: Why do I need to clear the values Kloudville automatically applies when creating a transaction?

A: Kloudville automatically distributes the entered payment amount across open invoices. You must clear these default values to ensure you are manually applying the exact amounts to the specific invoices listed on your remittance document.

Q: Why can't I apply an account credit from the Transactions module?

A: The Transactions module is only used for processing incoming payments (like checks). Account credits must be applied individually by opening the specific partially-paid invoice and selecting "Apply Payment".

Q: Where do I search for a Debit Memo in the Lowe's Vendor Gateway?

A: Navigate to Finance & Accounting > Vendor Inquiry > Deductions. Ensure you are on the Standard page rather than the Returns/RMA page to find standard Debit Memos.

Term	Definition
Debit Memo (DM)	A deduction requested by a buyer, representing an amount withheld from a payment for reasons like discounts or fees.
Vendor Gateway	The online portal used by Lowe's suppliers to view financial documents, deductions, and manage inquiries.
Kloudville (KV)	The enterprise software application used for billing management and invoice reconciliation.
Remittance	A document detailing the payment of an invoice, including any deductions, credits, or adjustments applied by the customer.
Goodwill Credit	An account credit created in the billing system to offset deductions or chargebacks taken by a customer.