Resolve Duplicate User Invites and Accounts

Learn how to manually resolve duplicate user accounts by assigning teams to the active user and revoking redundant pending invites.

June 30, 2026 By Yuval Karmi

This guide explains how to manually resolve conflicts when a user has both a pending invite and an active account. Completing this process ensures users have the correct team access and keeps your organization's member list clean.

This guide is for administrators or team managers responsible for managing workspace access. Use this workflow to clean up existing duplicate user records caused by users signing in independently of their original email invitations.

Previously, due to a bug, if a user signed in to the platform independently of their original invite, you would have seen both a "Pending" invite and an "Active" user record for the same person in your People settings. Here is how to fix existing duplicates.

This will not be happening in the future, but to the extent you run into this issue, here's how you fix it:

1

In the Team Management page, type the user's name into the search bar to locate their records.

Locate the row for the Active user.

Step #2: Click the Manage teams icon in the Actions column next to the active user. — Click the **Manage teams** icon in the Actions column next to the active user.

Step #3: Click the Add a team dropdown menu to begin assigning the user to their appropriate groups. — Click the **Add a team** dropdown menu to begin assigning the user to their appropriate groups.

Step #4: Select the necessary teams from the list, such as FSQR - Idaho Falls & Rosser. — Select the necessary teams from the list, such as **FSQR - Idaho Falls & Rosser**.

Step #5: Click Save to apply the new team assignments. — Click **Save** to apply the new team assignments.

Now that the active user has the correct permissions, you can delete the duplicate pending invite.

Step #6: Click the ellipsis (...) icon in the Actions column next to the pending invite. — Click the **ellipsis (...)** icon in the Actions column next to the pending invite.

Step #7: Click Revoke invite to remove the duplicate record. — Click **Revoke invite** to remove the duplicate record.

Going forward, this process happens automatically. If an invited user signs in without using their invite link, the system will automatically merge the invite into their new active user account and apply the intended team assignments.

Q: Will I have to manually resolve duplicates for all new users?

A: No, this issue is now automatically resolved. If a user signs in independently going forward, their account will automatically merge with the invite, inherit the assigned teams, and delete the pending invite automatically.

Term	Definition
Pending Invite	An invitation sent to a user to join an organization that has not yet been accepted.
Active User	A user account that has successfully signed in and has active access to the platform.
Manage teams	A settings interface used to assign or remove organizational members from specific functional groups or locations.