Resolving the Failed to Fetch Error in Business Manager Cloud

Learn how to quickly resolve the Failed to fetch error in Business Manager Cloud by clearing your active session and re-authenticating.

May 18, 2026 By City of Pittsburgh mailroom

This guide explains how to quickly resolve the "Failed to fetch" error when accessing Business Manager Cloud. By refreshing your session, you will restore normal dashboard functionality and visibility into your records.

This workflow applies to any users who experience connectivity or loading issues immediately after opening the application.

The "Failed to fetch" error is typically caused by a stale session token. Simply signing out and authenticating again will resolve the problem.

Refreshing your Session

Step #1: Open Business Manager Cloud. — Open **Business Manager Cloud**.

When the "Failed to fetch" error appears on your dashboard, do not try to refresh the page. Instead, force a new session.

2

Click your name in the upper right-hand corner of the screen to open the profile menu.

Step #3: Select Exit from the dropdown menu to completely log out of your current session. — Select **Exit** from the dropdown menu to completely log out of your current session.

Step #4: Click Sign in with Microsoft on the login portal. — Click **Sign in with Microsoft** on the login portal.

Step #5: Select your account from the Microsoft dialog to log back in. — Select your account from the Microsoft dialog to log back in.

Once you are signed back in, the dashboard should load your metrics and records successfully without triggering the error.

FAQ

Q: Why does the "Failed to fetch" error happen?

A: It generally occurs when your browser session token expires while the application is still open in the background. Re-authenticating issues a fresh, valid token.

Q: What should I do if the error persists after logging out?

A: If logging out and back in does not resolve the issue, clear your browser cache and cookies, then try signing in again. If the problem continues, contact IT support.