Send Welcome Emails to Existing Staff in Sentrient

Learn how to resend or manually trigger the new staff welcome email for individual employees or groups in Sentrient.

May 29, 2026 By Simon Hoyle

This guide explains how to manually trigger the new staff welcome email to specific recipients in the Sentrient platform. This is useful for inviting users whose email addresses were recently corrected or for sending welcome emails to a group after a bulk upload with notifications turned off.

This process applies to HR administrators or system administrators responsible for onboarding staff and managing employee communications within Sentrient.

Step #1: Navigate to the Administration menu and click Staff. — Navigate to the **Administration** menu and click **Staff**.

Step #2: Click the Action dropdown menu. — Click the **Action** dropdown menu.

Step #3: Select Bulk Send New Staff Email Accounts. — Select **Bulk Send New Staff Email Accounts**.

You can filter recipients based on role, department, site, or employee type. For this example, we will search for a specific individual.

Step #4: Click the search field and enter the person's name. — Click the search field and enter the person's name.

Step #5: Select their name from the search results. — Select their name from the search results.

Step #6: Click Continue to Send Email. — Click **Continue to Send Email**.

You will be presented with a review screen showing the selected staff members and their original entry dates.

Step #7: Review the details and click Confirm to dispatch the emails. — Review the details and click **Confirm** to dispatch the emails.

To verify that the email was sent successfully:

Step #8: Return to the dashboard by clicking Home. — Return to the dashboard by clicking **Home**.

Step #9: Navigate to Email History. — Navigate to **Email History**.

Step #10: Locate the recent entry titled New Staff Account. — Locate the recent entry titled **New Staff Account**.

Step #11: Click the entry to view the contents of the welcome email and confirm it was sent to the correct address. — Click the entry to view the contents of the welcome email and confirm it was sent to the correct address.

Q: When should I manually send a new staff email?

A: You should manually send it if a new hire's initial email address was incorrect and later updated, or if you disabled notifications during a bulk user upload and want to send the welcome emails later.

Q: Can I send the welcome email to multiple people at once?

A: Yes. You can select an entire group by filtering for specific roles, departments, sites, or employment types before continuing to the send step.

Q: How can I verify the welcome email was actually sent?

A: You can check the Email History section from your dashboard to view recently dispatched emails and confirm their delivery details.

Term	Definition
Bulk Upload	The process of adding multiple user accounts to the system simultaneously using a spreadsheet or data file.
Email History	A system log where administrators can view and verify all automated and manual emails dispatched by the platform.
Dashboard	The main landing page providing an overview of system activity and quick access to administrative tools.

Term

Definition

Bulk Upload

The process of adding multiple user accounts to the system simultaneously using a spreadsheet or data file.

Email History

A system log where administrators can view and verify all automated and manual emails dispatched by the platform.

Dashboard

The main landing page providing an overview of system activity and quick access to administrative tools.