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Learn how to navigate between SOP documentation, job management platforms, and customer billing forms during workflow testing.

June 25, 2026 By Reem Saba

This guide demonstrates how to navigate and test a standard operating procedure (SOP) workflow across multiple connected platforms. Completing this ensures that your data entry processes and job management integrations are functioning correctly.

This process applies to QA testers and operations staff responsible for verifying system workflows. It is typically used during the initial setup or troubleshooting phases of a new data entry pipeline.

Start by reviewing the foundational Standard Operating Procedure (SOP) document to understand the workflow requirements.

Step #1: Open the ICE Glitter SOP Process document and review the Purpose section. — Open the ICE Glitter SOP Process document and review the Purpose section.

Next, authenticate your session to ensure your desktop application is successfully connected.

Step #2: Confirm your login to Glitter AI and click Go back to return to the application. — Confirm your login to Glitter AI and click **Go back** to return to the application.

Once authenticated, access your business management platform to locate the jobs requiring processing.

Step #3: Open the Jobs navigation menu and click Pending Jobs to view the current queue. — Open the Jobs navigation menu and click **Pending Jobs** to view the current queue.

Ensure you have the correct customer details on hand before proceeding to the billing information step.

Finally, verify the customer data within the official PDF form.

Step #4: Open the customer PDF form in your browser and click the postal address field under Section B: Bill To/Accounts Information to verify or update the data. — Open the customer PDF form in your browser and click the postal address field under **Section B: Bill To/Accounts Information** to verify or update the data.