Timesheets - Logging Time to Service

Learn how to accurately log your time for SLA and non-SLA service jobs in Harvest, including selecting the right client buckets and roles.

June 29, 2026 By John Grigg

This guide explains how to correctly log your time for service jobs in Harvest. By choosing the correct client categories and time buckets, you ensure accurate service reporting and help track efficiency against client agreements.

This applies to service technicians, coordinators, and account managers logging their weekly hours in Harvest for scheduled maintenance, reactive support, or out-of-hours service work.

Service work requires categorizing your hours accurately to ensure we deliver efficiently against our agreements.

Logging Time for SLA Clients

SLA clients have an ongoing contract with us. Their projects in Harvest follow a strict naming convention: [Venue] - SLA [Expiry YYYY.MM].

Step #1: Click + in the weekly view to add a new row to your timesheet. — Click + in the weekly view to add a new row to your timesheet.

Step #2: Search for the client's venue and select the appropriate SLA project task. — Search for the client's venue and select the appropriate SLA project task.

When logging SLA time, you must select the correct task bucket. Use this table to determine the right choice:

Task Bucket	Use Case
Coordination & Account Management	Managing logistics, liaising with the client, wrangling site visits, or working on contract renewals.
Proactive Maintenance	Scheduled maintenance visits planned in advance to keep the site in good shape.
Reactive	Unplanned work to fix a problem, usually after the client raises a ticket or reports an issue.
Out of Hours	Work completed outside of normal operating hours.
Business Operations	Internal support tasks, such as booking accommodation for a service visit.

You might see a "Legacy" option in the dropdown list. You can safely ignore this option.

Step #3: Open the role dropdown and select your job title, such as Senior Service Technician. — Open the role dropdown and select your job title, such as **Senior Service Technician**.

Step #4: Click Save row to add it to your timesheet. — Click **Save row** to add it to your timesheet.

Logging Time for Non-SLA Clients (T&M)

Non-SLA work occurs when a service client doesn't have a standing agreement, or the specific work falls outside their existing SLA. These are marked as "Time and Materials" (T&M).

Step #5: Click + to add another row to your timesheet. — Click + to add another row to your timesheet.

Step #6: Search for the client venue and select the T & M (Time and Materials) non-SLA option. — Search for the client venue and select the **T & M (Time and Materials)** non-SLA option.

Step #7: Select your specific role for this non-SLA job from the dropdown menu. — Select your specific role for this non-SLA job from the dropdown menu.

Step #8: Click on the corresponding day's entry field and type your hours (e.g., entering 7.5 will format to 7:30). — Click on the corresponding day's entry field and type your hours (e.g., entering `7.5` will format to `7:30`).

Service reporting determines whether we are operating efficiently. If you are ever unsure which project or bucket your time belongs in, do not guess. Message your coordinator, contact the service manager, or ask in the #timesheets Slack channel before logging your hours.

Q: How do I know if a client is an SLA client?

A: SLA entries follow a strict naming convention in Harvest containing the venue name, "SLA", and the contract's expiry month and year.

Q: What should I do if I am unsure which project bucket to use?

A: Do not guess. Ask your coordinator, contact the service manager, or message the #timesheets Slack channel before logging your time.

Q: How do I log hours for unplanned service fixes?

A: Log this time under the "Reactive" bucket, which is dedicated to unplanned work like fixing problems reported by the client.

Term	Definition
SLA (Service Level Agreement)	An ongoing contract with a client to maintain and look after their site.
T&M (Time and Materials)	An old name for non-SLA service work where tasks sit outside of a standing agreement.
Proactive Maintenance	Scheduled visits and work planned well in advance to keep a site in good shape.
Reactive Maintenance	Unplanned service work typically resulting from a client reporting a problem or raising a support ticket.

Timesheets - Logging Time to Service

Learn how to accurately log your time for SLA and non-SLA service jobs in Harvest, including selecting the right client buckets and roles.

June 29, 2026 By John Grigg

This applies to service technicians, coordinators, and account managers logging their weekly hours in Harvest for scheduled maintenance, reactive support, or out-of-hours service work.

Service work requires categorizing your hours accurately to ensure we deliver efficiently against our agreements.

Logging Time for SLA Clients

SLA clients have an ongoing contract with us. Their projects in Harvest follow a strict naming convention: [Venue] - SLA [Expiry YYYY.MM].

When logging SLA time, you must select the correct task bucket. Use this table to determine the right choice:

Task Bucket	Use Case
Coordination & Account Management	Managing logistics, liaising with the client, wrangling site visits, or working on contract renewals.
Proactive Maintenance	Scheduled maintenance visits planned in advance to keep the site in good shape.
Reactive	Unplanned work to fix a problem, usually after the client raises a ticket or reports an issue.
Out of Hours	Work completed outside of normal operating hours.
Business Operations	Internal support tasks, such as booking accommodation for a service visit.

You might see a "Legacy" option in the dropdown list. You can safely ignore this option.

Logging Time for Non-SLA Clients (T&M)

Non-SLA work occurs when a service client doesn't have a standing agreement, or the specific work falls outside their existing SLA. These are marked as "Time and Materials" (T&M).

Q: How do I know if a client is an SLA client?

A: SLA entries follow a strict naming convention in Harvest containing the venue name, "SLA", and the contract's expiry month and year.

Q: What should I do if I am unsure which project bucket to use?

A: Do not guess. Ask your coordinator, contact the service manager, or message the #timesheets Slack channel before logging your time.

Q: How do I log hours for unplanned service fixes?

A: Log this time under the "Reactive" bucket, which is dedicated to unplanned work like fixing problems reported by the client.

Term	Definition
SLA (Service Level Agreement)	An ongoing contract with a client to maintain and look after their site.
T&M (Time and Materials)	An old name for non-SLA service work where tasks sit outside of a standing agreement.
Proactive Maintenance	Scheduled visits and work planned well in advance to keep a site in good shape.
Reactive Maintenance	Unplanned service work typically resulting from a client reporting a problem or raising a support ticket.