Troubleshooting HubSpot Integration with Outlook

Troubleshooting the integration of HubSpot with the new version of Outlook, to no solution.

09 Jan 2025 By Michael Dun

Let's get started

I'm trying to figure out the HubSpot integration. In the new version of Outlook, the only way to access HubSpot information is by clicking the little app button and selecting HubSpot Sales.

The login bar opens. When I try to log in, I use my Microsoft single sign-on with my Sagitec address. Now, I will go to my Authenticator app and enter the code.

Step #3: Click on "Log in" — Click on "Log in"

Step #4: Click on "Sign in with Microsoft" — Click on "Sign in with Microsoft"

Step #5: Click on "Connected to Windows" — Click on "Connected to Windows"

I get the option to link your Office 365 inbox to the new HubSpot account.

Step #7: Click on "Log in" — Click on "Log in"

Step #8: Click on "Remember me" — Click on "Remember me"

It's my Sagitec address, the HubSpot account. I attempt to connect the inbox, see this screen, and continue.

Step #9: Click on "Connect inbox" — Click on "Connect inbox"

Step #10: Click on "Continue" — Click on "Continue"

Step #11: Click on "michael.dun@sagitec.com" — Click on "michael.dun@sagitec.com"

I confirm the account again. Something went wrong and I'm offered to reconnect your email account or send a message to IT. "The app cookie doesn't have the connected email inbox scope to create a personal inbox."

Step #12: Click on "1. Share this message with your admin or IT team to resolve ." — Click on "1. Share this message with your admin or IT team to resolve ."

All right, I'll try reconnecting from here.

Step #13: Click on "Reconnect" — Click on "Reconnect"

Step #14: Click on "Microsoft" — Click on "Microsoft"

Step #15: Click on "Continue" — Click on "Continue"

Step #16: Click on "michael.dun@sagitec.com" — Click on "michael.dun@sagitec.com"

Step #17: Click on "Show Log" — Click on "Show Log"

I can't do that.

And that's as far as I can get.