Troubleshooting Light Key Lighting Issues: Step-by-Step Guide

Learn how to troubleshoot common Light Key lighting issues, including scene transitions and control hub resets. Follow these quick steps to resolve lighting problems in your venue.

By Chris Copeland

In this guide, we'll learn how to troubleshoot lighting control issues when using Light Key and Luminaire. Sometimes, lights do not transition as expected, or scenes do not load correctly, even after restarting Light Key. We will cover steps to reset the system from the amp room and check if control is restored.

If these steps do not solve the problem, you may need to contact further support.

Let's get started

Here are some quick troubleshooting steps for the lighting. Sometimes, when you click the lights in Light Key, they don't transition. Or, when you switch from Luminaire to Light Key on a Sunday morning, the scene you want in Light Key does not appear. You've double checked the physical connection, and you have restarted Light Key, but nothing is working.

1
Check that the physical connection adapter is securely plugged in.
Step #1: Check that the physical connection adapter is securely plugged in.

To restart Light Key, go here and select Light Key.

2
In the top menu bar, click Lightkey.
Step #2: In the top menu bar, click Lightkey.

You can quit Light Key.

3
From the dropdown menu, click Quit Lightkey.
Step #3: From the dropdown menu, click Quit Lightkey.

You pulled it back up, but it's still not transitioning. We have this small, annoying box that we occasionally need to restart. We need to go back to the amp room.

Walk down this hall, staying close to the wall.

4
To get to the amp room, walk down along the wall to the back room.
Step #4: To get to the amp room, walk down along the wall to the back room.

On a Sunday morning, if practice is happening and you're about to flip this with many people around, you should warn them ahead of time.

5
Turn on the light switch to illuminate the back stage area.
Step #5: Turn on the light switch to illuminate the back stage area.

6
Locate and turn on the second light inside the amp room.
Step #6: Locate and turn on the second light inside the amp room.

Identify the Enttec ODE MK3 box, which controls the lighting system. Sometimes this little guy doesn't want to work. If the lights aren't switching, unplug it, wait a few seconds, and then plug it back in.

7
If the lights are not switching, unplug the black DMX box.
Step #7: If the lights are not switching, unplug the black DMX box.
8
Plug the DMX box back in.
Step #8: Plug the DMX box back in.
9
Confirm that the green indicator light turns on.
10
Verify that the main room lights cycle off and then back on.

When the lights come back on, go back to the booth and switch your scenes. Click different scenes in Light Key to ensure you have control.

That should work. If not, then something else has happened. That's when you would call me or have Kevin reach out to the pastor or someone else.

11
If the previous step doesn't work, call the appropriate contact or have Kevin reach out to the pastor.