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Troubleshooting the Layered Plan Bug in Multilife Cases

Learn how to identify and troubleshoot the layered plan bug that occurs in joint cases with multilife options. Follow step-by-step instructions to avoid unknown errors.

By Brandon Donkersgoed

In this guide, we'll learn how to address the layered plan bug that occurs in joint cases. This issue arises when managing multilife plans, particularly when adding multiple layers with monthly premium payments. By following the steps outlined, you can replicate the error and understand how to troubleshoot it effectively.

Let's get started

Alright, this will be the layered plan bug.

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Go to Design Case for Sam Sample and Samantha Sample | AmpLiFi

This occurs with joint cases. Ensure you have two clients selected, then click "Plus Layered Plan."

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Ensure Multi-life is selected. Start by adding a layer and selecting the monthly "Payment Schedule" option. Choose the type, which doesn't really matter, and select "term." Add another layer, also "term," but a different one to make it interesting. Set it to 500,000 multilife with a monthly premium payment. Add two layers, and that should trigger the unknown error.

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It will give you an "An unknown error has occurred" after attempting to add to the case.