Verifying User Access URLs for the Yuhu Portal

Learn how to verify if users have multiple account types and which Yuhu Portal URLs they are using.

11 Jul 2024 By Tasha Cobb

In this guide, we'll learn how to verify and resolve issues related to Yuhu Portal access for different user types. Sometimes users may face difficulties performing tasks they previously could, such as assigning a maintenance ticket. This can happen if they have multiple user accounts which use different access URLs.

Let's get started

First, verify if they have two user accounts. If they do, check which URL they are using.

Step #2: Once on the Dashboard, click on "Users" in the left navigation bar. — Once on the Dashboard, click on "Users" in the left navigation bar.

Step #3: Note that, in this example, Aaron Silverberg has two user types: an agent account and a maintenance account. We need to verify which URL he is using to access the portal. — Note that, in this example, Aaron Silverberg has two user types: an agent account and a maintenance account. We need to verify which URL he is using to access the portal.

Send the macro yuhu_verify_portal_URL.

Agent users would access the Yuhu portal with a link that ends in /companies (Example: https://rhapsody.yuhu.io/companies). Maintenance users would access the Yuhu portal with a link that ends in /maintenance (Example: https://rhapsody.yuhu.io/maintenance).