How to View Guest Billing Alerts in OPERA Cloud

Learn how to efficiently check guest reservation alerts and special billing instructions, such as Do Not Charge (DNC) statuses, using OPERA Cloud.

June 26, 2026 By Jenni Lawler

This guide explains how to view specific alerts and billing instructions for arriving guests in OPERA Cloud. Completing this task ensures you correctly apply fee exceptions and follow necessary property management protocols.

This process is primarily for front desk agents, billing coordinators, and hotel management staff. You will use this workflow during check-in or when reviewing daily arrivals to confirm billing accuracy.

Accessing Guest Alerts

Checking for reservation alerts is a crucial step before finalizing billing or processing arrivals.

Step #1: Enter your credentials to log in to OPERA Cloud. — Enter your credentials to log in to **OPERA Cloud**.

Step #2: From the main property management dashboard, click Arrivals to view the list of guests expected today. — From the main property management dashboard, click **Arrivals** to view the list of guests expected today.

Step #3: Locate the guest in the arrivals list and click the I Want To... action menu. Look for a warning icon and number, which indicates active alerts on the reservation. — Locate the guest in the arrivals list and click the **I Want To...** action menu. Look for a warning icon and number, which indicates active alerts on the reservation.

Step #4: Review the Alerts pop-up window to read the instructions, such as Do Not Charge (DNC) details for parking or occupancy fees. — Review the **Alerts** pop-up window to read the instructions, such as Do Not Charge (DNC) details for parking or occupancy fees.

Always read the full alert description to ensure you apply the correct billing exceptions to the guest's folio.

Q: How do you know if there are fee exceptions or how much to charge?

A: You can check the specific reservation alerts. If there is a "DNC" (Do Not Charge) instruction, the alert will explicitly specify which fees, such as occupancy or parking, should not be applied to the guest.

Term	Definition
OPERA Cloud	A cloud-based property management system used by hotels to manage reservations, billing, and daily operations.
DNC	Stands for "Do Not Charge," an instruction indicating that specific fees or services should not be billed to the guest's folio.